Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Fratta

Kunkletown,PA

Summary

Information Specialist with dedicated Guest Service committed to maintaining visitor and member satisfaction to add to company's success. Management, cash handling, merchandising and customer experience contribute to problem-solving and communication abilities.

Overview

12
12
years of professional experience

Work History

Information Specialist

Pocono Mountains Visitors Bureau
09.2022 - Current
  • Assisting visitors with local information, word, excel, typing
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected purchase payments, processed transactions and updated relevant records.

Key Holder/Sales Lead

White House Black Market
08.2019 - 01.2021
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Processed cash, credit, debit, and check payments.
  • Trained and mentored new employees.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Opened inventory boxes and restocked shelves.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Sales Associate

Target
10.2017 - 08.2019
  • Guest service, truck, planograms, endcaps
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate

Ulta
12.2016 - 10.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Monitor/Kitchen Worker

Pleasant Valley School District
04.2011 - 06.2014
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Learned other teammates' work tasks to train as backup.
  • Monitored government regulations and standards to provide alignment with company policies and procedures.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Education

High School Diploma -

Pleasant Valley High School
Brodheadsville, PA
06.1996

Skills

  • Customer Inquiries
  • Administrative Support
  • Inventory Accuracy
  • Customer Transactions
  • Opening/Closing Procedures
  • Cash Register Operations

Timeline

Information Specialist

Pocono Mountains Visitors Bureau
09.2022 - Current

Key Holder/Sales Lead

White House Black Market
08.2019 - 01.2021

Retail Sales Associate

Target
10.2017 - 08.2019

Sales Associate

Ulta
12.2016 - 10.2017

Monitor/Kitchen Worker

Pleasant Valley School District
04.2011 - 06.2014

High School Diploma -

Pleasant Valley High School

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Jacqueline Fratta