Jacqueline Gaither
Riverside ,CA
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sales Representative Team Leader
3D Services
La Habra, CA
10.2023 - 04.2024
- Developed and implemented team strategies to increase sales productivity.
- Encouraged team members to exceed individual sales goals.
- Negotiated contracts with customers in order to maximize profits.
- Resolved customer complaints promptly and professionally.
- Sourced new leads through industry contacts, cold calling, and other methods of outreach.
- Communicated regularly with upper management regarding progress towards departmental objectives.
Customer Service Supervisor
Integrity Admin
08.2020 - 10.2023
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies.
Data Entry/Account Administrative Representative
J&R Services
07.2019 - 08.2020
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects.
Caretaker
IHSS Public Authority
Moreno Valley
07.2015 - 05.2018
- Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Developed strong working relationships with tenants through courteous customer service practices.
Education
High School Diploma -
Orange Grove High School
Some College (No Degree) - Real Estate
LATTC
Los Angeles, CASkills
Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
- Data-driven decision-making
- Team Management
- Sales closing
- Upselling strategies
- Personal Care
- Housekeeping support
- Medication Distribution
References
References available upon request
Languages
Spanish
Professional
Timeline
Sales Representative Team Leader
3D Services
10.2023 - 04.2024
Customer Service Supervisor
Integrity Admin
08.2020 - 10.2023
Data Entry/Account Administrative Representative
J&R Services
07.2019 - 08.2020
Caretaker
IHSS Public Authority
07.2015 - 05.2018
High School Diploma -
Orange Grove High School
Some College (No Degree) - Real Estate
LATTC