Jacqueline Garcia
Montclair,CA
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
7
7
years of professional experience
Work History
Office Assistant
Hollingworth Elementary, Rowland USD
West Covina, CA
01.2025 - Current
- Answered and directed phone calls to appropriate staff members.
- Maintained confidentiality of sensitive information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry and maintained accurate records of student enrollment information.
- Verified all required documentation before enrolling a student in classes.
- Resolved parent inquiries regarding registration and enrollment processes.
- Checked and recorded student attendance, including tardiness and absences.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
Lead Recruiter
Mckinley Children's Center
San Dimas, CA
10.2023 - 01.2025
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Maintained accurate records of all recruitment activities in the Applicant Tracking System.
- Provided guidance and advice to hiring managers throughout the recruitment process.
- Managed the onboarding process for newly hired employees, including orientation, training, and paperwork.
- Participated in local job fairs and recruitment events for prospective hiring.
- Conducted reference and background checks on prospective employees.
- Set up interviews with hiring managers for qualified applicants.
- Prepared or maintained employment records using human resources management system software.
Training Assistant
Mckinley Children's Center
San Dimas, CA
10.2022 - 09.2023
- Created and distributed instructional materials to support training sessions.
- Prepared reports on training activities and results.
- Analyzed survey results to identify areas needing improvement.
- Organized and maintained course material files, documents, and records.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained detailed records of attendance at each session.
- Managed registration process for participants in various courses.
- Communicated key information from trainers to participants, and vice versa.
Receptionist
Mckinley Children's Center
San Dimas, CA
05.2022 - 10.2022
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Sorted incoming mail and directed it to the correct personnel each day.
- Responded to inquiries from internal staff members regarding office operations.
- Prepared welcome packages for new hires.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Back Office Assistant/Front Desk Receptionist
Cal Micro Recycling
Ontario, CA
10.2017 - 05.2022
- Answered incoming calls from customers and responded to inquiries in a professional manner.
- Assisted in maintaining the office supplies inventory by checking stock to determine inventory levels, anticipating needed supplies, placing orders for supplies, and verifying receipt.
- Ensured data entry accuracy while entering customer information into company databases.
- Created invoices for customers using company software programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team with operational insights and assistance in closing deals.
Education
High School Diploma -
Montclair High School
Montclair, CA05-2017
Skills
- Verbal and written communication
- Clerical support
- Spanish fluency
- Data entry
- Call handling
- Dedicated team player
Languages
Spanish
Native/ Bilingual
Timeline
Office Assistant
Hollingworth Elementary, Rowland USD
01.2025 - Current
Lead Recruiter
Mckinley Children's Center
10.2023 - 01.2025
Training Assistant
Mckinley Children's Center
10.2022 - 09.2023
Receptionist
Mckinley Children's Center
05.2022 - 10.2022
Back Office Assistant/Front Desk Receptionist
Cal Micro Recycling
10.2017 - 05.2022
High School Diploma -
Montclair High School
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