Jacqueline garcia
Phoenix,AZ
Summary
Dynamic professional with experience as an Inbound Call Center Representative at RDI Corporation, excelling in customer service and problem-solving. Proven ability to enhance performance metrics through effective call handling techniques and active listening. Skilled in training staff to improve service quality, driving customer engagement and satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Inbound Call Center Representative
RDI Corporation
12.2019 - 04.2022
- Responded to customer inquiries, providing accurate information and support.
- Assisted in troubleshooting product issues, ensuring timely resolution for customers.
- Documented call interactions in CRM system, maintaining detailed records of customer feedback.
- Collaborated with team members to improve response times and service quality.
Retail Store Manager
Ruby's Closet
06.2021 - 01.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes for improved efficiency.
- Developed staff training programs to enhance customer service skills and product knowledge.
- Implemented visual merchandising strategies that increased customer engagement and sales performance.
Education
GED -
Eldorado High School
Las Vegas, NVSkills
- Performance metrics
- Up-selling techniques
- Call handling techniques
- Call decisioning
- Customer service
- Active listening
- Fluent bilingualism
- Problem-solving
- Customer focused
- Escalation handling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Retail Store Manager
Ruby's Closet
06.2021 - 01.2022
Inbound Call Center Representative
RDI Corporation
12.2019 - 04.2022
GED -
Eldorado High School
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