Jacqueline Garcia
Courtyard by Marriott Northwest Cypress
Tulsa,OK
30
years of professional experience
Account Manager who brings client service, account accuracy, and cross-department coordination from busy hotel front office operations. Supports smooth client-facing workflows by keeping details current, resolving issues quickly, and maintaining clear communication across multiple stakeholders. Well positioned to manage accounts, protect service quality, and keep customer experiences consistent through organized follow-through.
Work History
Bistro Attendant Trainer /Hotel Front Desk Agent
1 Year 4 Months- Trained and supervised staff to maintain Bistro standards and efficiency
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Developed strategic account plans to align services with client needs and objectives.
- Trained junior staff on best practices in account management and customer engagement strategies.
- Coordinated cross-functional teams to ensure timely delivery of solutions and services.
- Coordinated reservations and room assignments using property management systems to optimize occupancy rates.
- Addressed guest inquiries and concerns promptly, enhancing overall customer satisfaction and loyalty.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collaborated with housekeeping and maintenance teams to resolve issues swiftly, maintaining high standards of facility upkeep.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Front Desk Manager/AGM
5 Years 5 Months- Manage and maintain all front desk activites
- Oversaw maintenance and housekeeping to uphold facility standards
- Coordinated daily, weekly, and monthly operations of hotel to optimize service delivery
- Oversee maintenance and housekeeping
Front Desk Supervisor
1 Year 9 Months- Train and supervisor entire front desk staff
- Checked guests in and out using the ONQ computer system and Doubletree standards.
- Train and supervise entire front desk staff
- Collaborated with housekeeping supervisor/manager to fulfill guest requests and ensure satisfaction
- Work with housekeeping supervisor/manager to assign groups/guests to their request and satisfaction
- Coordinated with other departments to uphold brand standards
- Maintain guest folio with complete accuracy
Assistant Manager
2 Years 2 Months- Trained and supervised 6-8 person crew to ensure efficient workflow and service quality
- Daily operations of Café
- Managed daily operations of café, ensuring smooth service and customer satisfaction
- Inventory and purchasing
- Quality assurance
- Coordinated inventory and purchasing to maintain stock levels and optimize supply chain
- Line and prep cook
AGM
- Daily operations of hotel
- Managed daily operations of hotel to ensure efficient service delivery
- Reviewed and responded to customer reviews to ensure high standards of service
- Prepared and coordinated BEOs for seamless event execution
- BEO’s are ready and prepared
Store Manager
11 Years 4 Months- Hire, train and supervise 10 – 12 person crew
- Managed daily, weekly, and monthly store operations
- Performed inventory checks and placed orders with quality assurance
- Monitored store activities to prevent loss
- Assisted customers at the register and managed deposits
- Executed food preparation tasks as a line and prep cook
Bookkeeper
2 Years 1 Month- Entered data into QuickBooks to maintain accurate financial records
- Accounts receivable
- Payroll
- Processed daily deposits for multiple stores to ensure timely cash flow
- Managed payroll to ensure accurate and timely employee compensation
Education
Associate's Degree - Criminal Justice
- Dean's Honor Roll
- Phil Theta Kappa
Skills
Front desk operations
Guest service
Reservation management
Room availability monitoring
Guest folio accuracy
Hotel operations
Team scheduling
Staff training
Housekeeping coordination
Daily operations management
Payroll administration
Vendor management
Revenue management
Labor forecasting
Brand standards compliance
Property management system administration
Quality assurance
Conflict resolution
Performance coaching
Timeline
Bistro Attendant Trainer /Hotel Front Desk Agent
Courtyard by Marriott Northwest Cypress
10.2024 - 02.2026Read More
AGM
Hyatt Place
09.2019 - 05.2018Read More
Front Desk Manager/AGM
TownePlace Suites by Marriott
05.2019 - 10.2024Read More
Front Desk Supervisor
Doubletree By Hilton
11.2017 - 08.2019Read More
Assistant Manager
Take 2 Resonance Café
01.2017 - 03.2019Read More
Store Manager
Taco Tico
09.1998 - 01.2010Read More
Bookkeeper
Super C Convenient Stores
08.1996 - 09.1998Read More
Seward County Community College
Associate's Degree from Criminal Justice
Read More