Jacqueline Gastelum
Tucson,Arizona
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Merchandiser
SPAR INc.
Tucson, AZ
02.2023 - Current
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Package Delivery Driver
Amazon Flex
Tucson, AZ
06.2022 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
Delivery Driver
DoorDash
Tucson, AZ
09.2021 - Current
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Followed traffic laws during delivery for safety of pedestrians and other drivers.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Merchandising Specialist
Premium Retail Services Inc
Tucson, AZ
08.2022 - 10.2023
- Stocked shelves, racks and cases with new or transferred merchandise.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Cashier Team Lead
DD's Discount
Tucson, AZ
07.2019 - 05.2022
- Processed both cash and card purchases and returns.
- Operated POS cash register and equipment to collect payments.
- Facilitated and logged store opening, closing, and shift changes.
General Warehouse Worker
HomeGoods Distribution Center
Tucson, AZ
10.2018 - 12.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Received and processed warehouse orders using handheld scanner.
- Supported inventory cycle counts by documenting rotating selections of stock daily.
- Checked packages and merchandise for damage and notified vendors.
Casier
Family Dollar
Tucson, AZ
04.2018 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Welcomed customers and helped determine their needs.
Call Center Customer Service Representative
Customer Contact Channels
Tucson, AZ
08.2017 - 10.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Attended telephone skills and program information training sessions to boost aptitude.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier/Food Prep Cook
McDonald's Restaurant
Tucson, AZ
07.2016 - 01.2017
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
Cashier
Sues Fish And Chips
Tucson, AZ
06.2015 - 05.2016
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales and customer satisfaction through personalized servicing.
- Used POS system to process sales, returns, online orders and gift card activations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
High School Diploma -
Pima Vocational High School
Tucson, AZ06.2019
Skills
- Store opening and closing
- Product promotions
- Sales expertise
- Product and Service Sales
- Sales
- Point of Sale Knowledge
- Cash Handling
- Guest Services
- Product Knowledge
- Product Sales
- Visual Merchandising
- In-Store Support
- Stockroom Rotation
Languages
Spanish
Native or Bilingual
Timeline
Retail Merchandiser
SPAR INc.
02.2023 - Current
Merchandising Specialist
Premium Retail Services Inc
08.2022 - 10.2023
Package Delivery Driver
Amazon Flex
06.2022 - Current
Delivery Driver
DoorDash
09.2021 - Current
Cashier Team Lead
DD's Discount
07.2019 - 05.2022
General Warehouse Worker
HomeGoods Distribution Center
10.2018 - 12.2018
Casier
Family Dollar
04.2018 - 06.2018
Call Center Customer Service Representative
Customer Contact Channels
08.2017 - 10.2017
Cashier/Food Prep Cook
McDonald's Restaurant
07.2016 - 01.2017
Cashier
Sues Fish And Chips
06.2015 - 05.2016
High School Diploma -
Pima Vocational High School
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