Timothy Rose
Splendora,TX
Summary
Dynamic digital sales account manager adept at managing diverse client portfolios, driving revenue growth through strategic planning and team collaboration. Experienced in technical support and adept at resolving complex issues to enhance customer satisfaction. Proven ability to analyze market trends and implement effective sales strategies.
Overview
14
14
years of professional experience
Work History
Digital Sales Account Manager
Hewlett Packard Enterprise
Spring, Texas
01.2026 - Current
- Developed strategic sales plans that supported business growth objectives.
- Analyzed market trends to uncover new sales opportunities.
- Managed over 300 accounts in Southern California, ensuring retention and satisfaction.
- Presented tailored product demonstrations based on client needs.
- Negotiated contracts and pricing agreements that enhanced profitability for key accounts.
- Coordinated cross-functional teams to deliver effective client solutions.
- Trained junior account managers on sales techniques and best practices.
- Reviewed purchase orders for accuracy, ensuring seamless processing.
Technical Support Representative
InspiriTec (Department Of Defense)
01.2025 - 12.2025
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Enhanced customer satisfaction through timely, accurate technical support for diverse software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Provided exceptional customer service by promptly addressing concerns and delivering clear, concise technical solutions.
- Handled high call volumes while efficiently responding to technical support requests.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Brand Sales Specialist (Internship)
IBM
05.2024 - 08.2024
- Works closely with clients to develop relationships, understand their needs, earn their trust and show how IBM's Industry leading solutions will solve their problems whilst delivering value to their business
- Client Portfolio Management: Manage a client portfolio, highlighting IBM's TLS technical and business value
- Solution Selling Skills: Utilize solution selling skills to identify decision makers, qualify opportunities, and foster long term partnerships
- Sales Process Oversight: Oversee the entire sales process, from RFI'RFP response to meeting KPI's, with focusing on new business and account expansion
- Collaboration with IBM Sales Network: Collaborate with IBM's sales network to execute effective sales campaigns.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Specialty Sales Manager
Best Buy Inc
10.2017 - 08.2024
- Analyzed customer feedback data to identify trends, determine root causes, and develop action plans to improve customer satisfaction scores.
- Identified areas of improvement in customer experience processes and developed strategies to address them effectively.
- Trained new employees on sales techniques, product knowledge, customer service standards, and store operations.
- Provided ongoing coaching and development of team members to increase their productivity.
- Demonstrated leadership abilities by supervising sales staff and ensuring store policies were followed.
- Utilized strong communication skills to effectively resolve customer complaints and inquiries.
- Implemented promotions and marketing campaigns that increased brand awareness and attracted new customers.
- Analyzed financial data to identify trends in sales performance and devise strategies to improve results.
- Evaluated employee performance through feedback sessions and provided guidance when necessary.
- Conducted thorough market research to identify potential opportunities for business growth within the specialty sector.
- Enhanced customer satisfaction through the implementation of comprehensive after-sales support initiatives.
Field Artillery Cannon Crewmember
United States Army
01.2013 - 03.2015
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Ensured optimal utilization of resources during missions by managing inventory levels of ammunition, fuel, parts, and consumables effectively.
- Demonstrated adaptability under changing conditions while transitioning between various types of artillery platforms as needed for different mission requirements.
- Maximized operational readiness by performing regular maintenance on artillery equipment, vehicles, and individual protective gear.
- Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.
Education
Bachelor of Arts - Game Design and Art
Southern New Hampshire University
Manchester, NH08-2025
Skills
- Technical problem-solving
- Complex Sales
- Product troubleshooting
- New Business Acquisition
- Problem resolution
- Software installation
- Network configuration
- Customer interactions
- Outbound sales
- Sales presentations
- Target achievement
- Assertiveness
- Sales Acumen
- Design Thinking
- Identifying Sales Opportunities
- Verbal and written communication
- Social media marketing
- Technical skills
- Sales strategies
- Brand awareness
- CRM software
- Sales forecasting
- Negotiation strategies
- Market analysis
- Buyer Personas
- Sales process
- Cross-Functional Teamwork
- Long term Planning
- Strategic planning
- Sales negotiations
- B2B sales
- Sales strategy development
- Active Listening
Timeline
Digital Sales Account Manager
Hewlett Packard Enterprise
01.2026 - Current
Technical Support Representative
InspiriTec (Department Of Defense)
01.2025 - 12.2025
Brand Sales Specialist (Internship)
IBM
05.2024 - 08.2024
Specialty Sales Manager
Best Buy Inc
10.2017 - 08.2024
Field Artillery Cannon Crewmember
United States Army
01.2013 - 03.2015
Bachelor of Arts - Game Design and Art
Southern New Hampshire University