Jacqueline George-Algaier

• Provided massage services for approximately 20-25 patients and their families for University of Pittsburgh Medical Palliative Care, Western Psychiatric, Allegheny General Hospital and Family Hospice, Mount Lebanon, PA
• Developed and implemented satisfaction survey, with average scores of "9" out of "10" in satisfaction
• Developed and created power point presentation and curriculum, CEU provider, " Intro to Oncology Massage", "Intro to Comfort Care" through National Certification Board for Therapeutic Massage & Bodywork
• Performed contracted massage services for spas, corporate wellness programs and chiropractic offices
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform services

• Supervised, instructed and provided safe work environment for special needs employee,
• Managed incubator screen printing business
• Contacted approximately 300 prior customers with 30% re engagement of business
• Marketed reopening of store on Facebook, through vendor shows and cold calling

• Provided safe, effective and appropriate massage therapy techniques during customer appointments.
• Performed massages for clients approximately 15 clients per week, using hot stones, salt stones, cold stones, and other promotional services
• Spoke with clients regarding health history, expectations, for customer satisfaction.
• Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
• Provided enhanced and diversified services by training in additional modalities such as Oncology massage, Thai Massage for table, Medical Massage, and Stretch and Release techniques
• Recognition award received for increased sales and membership enrollees

• Answered approximately 50 customer telephone calls promptly to avoid on-hold wait times.
• Fielded customer questions regarding available merchandise, sales, current prices resulting in increased sales by 30%
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and backed up other customer service providers

Three year intensive program, with in hospital experience, case study reviews and specific modality training in Manual Lymph Drainage and Eastern Energy Medicine Approach