Jacqueline Gill-Malm
Warwick,RI
Summary
Talented Retail Supervisor bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.
Overview
15
15
years of professional experience
Work History
Retail Supervisor
WIS
12.2021 - Current
- Trained and oriented associates to maximize team performance.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
Field Representative
TRC
11.2019 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted market research for improved product positioning and increased sales opportunities.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Improved territory coverage by strategically planning and efficiently executing daily tasks.
Market Manger/ Trainer
Crossmark Sales And Marketing
01.2016 - 01.2019
- Managed 30 employees
- Relationship building with client
- Communicated, implemented, and ensured compliance of all company policies, programs and standard.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
RETAIL SUPERVISOR
Crossmark Sales And Marketing
11.2010 - 01.2016
- Communicated, implemented, and ensured compliance of all company policies, programs and standard
- Scheduling staff
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
Retail Supervisor
Crossmark Sales And Marketing
11.2008 - 12.2009
- Communicated, implemented, and ensured compliance of all company policies, programs and st
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
Education
High School Diploma -
Pilgrim High School
Warwick, RIRhode Island College
Providence, RI01.2000
Associate of Arts - Education
Community College of Rhode Island
Warwick, RI01.1989
Skills
- Food Safety Certified
- Staff Coaching and Training
- Employee Motivation
- Organizational skills
- Goal setting and achievement
- Staff training and development
- Scheduling and timekeeping
- Time management
- Team leadership
References
Available Upon Request
Timeline
Retail Supervisor
WIS
12.2021 - Current
Field Representative
TRC
11.2019 - 12.2021
Market Manger/ Trainer
Crossmark Sales And Marketing
01.2016 - 01.2019
RETAIL SUPERVISOR
Crossmark Sales And Marketing
11.2010 - 01.2016
Retail Supervisor
Crossmark Sales And Marketing
11.2008 - 12.2009
High School Diploma -
Pilgrim High School
Rhode Island College
Associate of Arts - Education
Community College of Rhode Island
Similar Profiles
KEVIN YOUNGKEVIN YOUNG
Inventory Specialist at WISInventory Specialist at WIS
Anayjah WilliamsAnayjah Williams
Inventory Clerk at WISInventory Clerk at WIS
Wentian JiangWentian Jiang
Team Lead at WISTeam Lead at WIS