Jacqueline Gilliam
Baltimore,MD
Summary
Accomplished in increasing efficiency, accuracy and speed of records management activities. Dedicated to continuous personal development and department performance improvements. Proficient in HIPAA and other compliance requirements. Background includes demonstrated success in scanning, organizing and storing medical records in patient vaults and master medical systems. Methodical, accuracy-driven and meticulous professional with an analytical approach. Seasoned Medical Records Clerk with 10 years of hands-on experience managing patient health files in healthcare facilities. Well-versed in preparing new patient records, processing admission procedures and discharge records and obtaining records from off-site storage facilities. Organized and coordinated individual committed to adhering to HIPAA privacy policies. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Medical Records Coordinator
Futurecare Good Samaritan
Baltimore, MD
09.2013 - Current
- Evaluated the quality and integrity of electronic chart data.
- Completed timely uploads of medical records to patient vaults.
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Supported administration staff with records requests to support patient care.
- Scanned incoming documentation.
- Observed confidentiality and safeguarded all patient-related information.
- Processed and invoiced records requests from patients, providers and third parties.
- Kept department clean, organized and professional.
- Pulled patient charts for upcoming appointments.
- Purged outdated files.
- Consolidated diverse medical records.
- Obtained information by contacting appropriate personnel or patients.
Appointment Coordinator
Futurecare Canton Harbor
Baltimore, MD
09.2013 - 01.2020
- Sent appointment reminder cards for following week's schedule.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Scheduled appointments for customers in person or by telephone.
- Scheduled and confirmed appointments.
- Called no shows and cancellations to reschedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Made phone calls and sent emails to establish leads.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Recorded information from potential customers regarding specific product or service needs.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Distributed to team members to support open communication and quality customer service.
Education
Some College (No Degree) - Registered Medicine Aide
Allstate Career School
Baltimore, MDSkills
- ICD-9 Coding Experience
- Certified Professional Coder
- Treatment Documentation
- Patient Medical Records Maintenance
- Verbal and Written Communication
- Attention to Detail
- Information Sourcing
- Data Entry
- Medical History Recording
- Insurance Billing
- Problem-Solving
- Clerical Functions
- Office Health Records Preparation
- Appointment Scheduling
- Patient Data Abstracts
- Record Requests
- EHR Expertise
- Schedule Management
- Document Coordination
- Protected Health Information
- Patient Health Information Access
- Discharge Documentation
- Paperwork Processing
- Medical Histories and Vital Statistics
- Demographics Information
Timeline
Medical Records Coordinator
Futurecare Good Samaritan
09.2013 - Current
Appointment Coordinator
Futurecare Canton Harbor
09.2013 - 01.2020
Some College (No Degree) - Registered Medicine Aide
Allstate Career School
Similar Profiles
Heather SanchezHeather Sanchez
Speech Language Pathologist – Inpatient Rehab at MultiCare Good Samaritan HospitalSpeech Language Pathologist – Inpatient Rehab at MultiCare Good Samaritan Hospital
Mirella De La TorreMirella De La Torre
Nursing Assistant/Health Unit Coordinator–NICU at Good Samaritan HospitalNursing Assistant/Health Unit Coordinator–NICU at Good Samaritan Hospital
Dipendra KamiDipendra Kami
Certified Nursing Assistant (CNA) at Good Samaritan Medical CenterCertified Nursing Assistant (CNA) at Good Samaritan Medical Center
Geron BrooksGeron Brooks
Substitute Teacher, Relay Elementary School at Kelly EducationSubstitute Teacher, Relay Elementary School at Kelly Education
Devin S. SmithDevin S. Smith
Pet Sitter at Friends and FamilyPet Sitter at Friends and Family