JACQUELINE GOMEZ
Cooper City
Summary
Experienced HR Manager specializing in comprehensive enterprise support functions, including payroll processing. Fluent in English and Spanish, with exceptional communication skills. Proven expertise in project management, meticulous process improvement, and adept at gathering requirements for streamlined operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
People Operations Manager
Claro Enterprise Solutions - Telecommunications
12.2020 - Current
- Managed and administered HRIS platform, ensuring benefit plan compliance and overseeing leave management and payroll for 500 employees across 4 companies
- Coordinated employee events and collaborated on worker's compensation administration
- Maintained employment relations and managed unemployment claims
- Partnered with legal counsel for handbook, policy, and process compliance
- Managed I9/Visa administration, employment immigration, and 401k administration
- Collaborated on market analysis and HR budget administration, managing vendor relationships
- Implemented partial ADP implementations internally.
HR & Sr HR Generalist
Claro Enterprise Solutions - Telecommunications
04.2018 - 12.2020
- Processed multi-state payroll for 200+ employees, collaborated on tax notices and new state set-ups
- Automated onboarding via ADP and administered benefit orientations
- Managed unemployment claims and collaborated on GL mapping with Finance
- Implemented ADP in a Texas call center for 500+ employees.
Payroll Technician
Resorts World Bimini - Hospitality & Travel business operated by Genting Group
01.2016 - 01.2018
- Processed biweekly payrolls for 500+ employees using ADP Workforce Now
- Generated reports for HR and Finance departments, reconciling 401k, PTO balance, and liability
- Assisted HR with Verification of Employment and system conversion from ADP to Kronos & Ulti Pro.
Implementation Consultant - National Accounts
ADP - Payroll & Human Resources Management Solutions
01.2014 - 01.2016
- Provided technical support to business partners, managed client projects, and configured payroll and HR systems
- Served as a knowledge resource in tax, compensation, and other areas, managing multiple client projects simultaneously.
Client Support Specialist III
ADP - Payroll & Human Resources Management Solutions
01.2005 - 01.2014
- Supported clients in all areas of the payroll cycle and ADP offerings
- Participated in complex projects and assignments in support of client requests.
Education
B.A. Human Resources / B.A. Business Management -
Florida International University
01.2004
A.A. Liberal Arts -
Miami Dade Community College
01.2002
Skills
- HR Policies Implementation
- Onboarding Processes
- HR analytics
- Payroll Management
- Benefits Administration
- Human Resources Operations
- Benefits and compensation management
- Policy Enforcement
Certification
- Fundamentals of Payroll Professional Certification, American Payroll Association
- Human Capital Management Certification, Automatic Data Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
People Operations Manager
Claro Enterprise Solutions - Telecommunications
12.2020 - Current
HR & Sr HR Generalist
Claro Enterprise Solutions - Telecommunications
04.2018 - 12.2020
Payroll Technician
Resorts World Bimini - Hospitality & Travel business operated by Genting Group
01.2016 - 01.2018
Implementation Consultant - National Accounts
ADP - Payroll & Human Resources Management Solutions
01.2014 - 01.2016
Client Support Specialist III
ADP - Payroll & Human Resources Management Solutions
01.2005 - 01.2014
B.A. Human Resources / B.A. Business Management -
Florida International University
A.A. Liberal Arts -
Miami Dade Community College
- Fundamentals of Payroll Professional Certification, American Payroll Association
- Human Capital Management Certification, Automatic Data Processing
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