Hardworking and passionate job seeker with strong organizational skills eager to secure position with a reputable company. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management an problem-solving skills.
Hi, I’m
Jacqueline Green
Supervisor
Los Angeles,CA
Summary
Overview
16
years of professional experience
4
years of post-secondary education
Work History
Auto Club Of Southern CaliforniaLos Angeles, CA
Senior Insurance Service Supervisor
05.2018 - Current
Job overview
- Provide Legendary customer service with insureds while maintaining and servicing their policies
- Inform and refer products to members through cross selling
- Successful managed reports to keep team on track to make or exceed goals while staying with in processing guidelines.
- Verify new business and make sure that numbers are reported to region
- Assist management in keeping team focused to make their goals and process their New Business with 100% accuracy
- Support and assist clerk with payments and member billing requests
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
American GreetingsLos Angeles, CA
Merchandiser
11.2015 - 05.2018
Job overview
- Assist and greet consumers to gather their feedback to ensure correct product to increase sales
- Established strong relationships with store team to ensure prime selling location and customers’ needs are being met
- Maintain and stock Everyday card and non-card merchandise according to LOVE standards
- Set Seasonal and Everyday card and non-card merchandise according to merchandising standards
- Maintain stock levels and department according to merchandising standards
- Complete activities on time and process damages and credits
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Completed efficient store resets to prepare store for special promotions and seasonal updates
Macy's Beverly CenterLos Angeles, CA
Merchandiser Coordinator /Business Lead
09.2007 - 05.2015
Job overview
- Built strong relationships with customers and kept them informed about newest product
- Built positive relationships with merchandise vendors, store executives, and district executives to ensure business/customer needs were met
- Assisted and trained sales associates on customer engagement and how to build sales through product knowledge
- Executed merchandise representation and rotation to accommodate business needs and incoming deliveries
- Ensured merchandise was properly priced, both POS and markdowns
- Attained and analyzed business trends through 17, 36, 41 and mainframe reports and sent out itemized reports to vendors and buying office on weekly basis
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Analyzed industry trends to develop relevant offerings
- Reviewed customer feedback to identify trends and improve product selection
- Monitored inventory levels and made necessary adjustments to maximize sales and profits
- Collaborated with sales team to identify and fulfill customer needs
- Prepared and analyzed reports to track inventory and purchasing trends
Education
General AssemblySanta Monica, CA
from Web Development
09.2017 - 11.2017
University Overview
Saint Bernard High School
High School Diploma
08.1998 - 06.2002
University Overview
Participated in college preparatory classes Received Academic Award for Art (1999 and 2001
Skills
Excellent team-player and strong, independent worker
Ambitious, high achiever, and able to excellently multi-taskEffective communicator with excellent listening skillsStrong work ethic and exceptional leadership skillsResponsible and reliable, with proven time-management skillsComputer Fluent in Microsoft Windows: Word, PowerPoint, Office, and Excel Spreadsheet
Scheduling
Credit and collections
Staff Management
Teambuilding
PPE Compliance
Problem-Solving
Additional Information
Additional Information
- HONORS AND DISTINCTIONS , Making MAGIC (Support Team) Award (2010, 2014)
Timeline
Senior Insurance Service Supervisor
Auto Club Of Southern California
05.2018 - Current
General Assembly
from Web Development
09.2017 - 11.2017
Merchandiser
American Greetings
11.2015 - 05.2018
Merchandiser Coordinator /Business Lead
Macy's Beverly Center
09.2007 - 05.2015
Saint Bernard High School
High School Diploma
08.1998 - 06.2002