Microsoft Office Suite- (Word, Excel, PowerPoint)
Jacqueline Greene
Credit Collections Analyst/ Information Technology
Savannah,Ga.
Summary
Self-motivated with exceptional communication and computer capabilities. Professional with deep understanding of medical insurance processes and claims management, prepared to navigate complexities of healthcare coverage. Known for strong analytical skills, effective communication, and adaptability in dynamic environments. Collaborative team member focused on delivering impactful results and ensuring client satisfaction. Skilled in policy interpretation, problem-solving, and maintaining regulatory compliance. Strong attention to detail and juggles multiple tasks.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Credit Collections Specialist
Optum, UnitedHealth Group
Remote
05.2023 - Current
- Collection of outstanding payments
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained accurate records of customer accounts, payments and payment plans. Contacted customers to discuss the past-due accounts and negotiated payment plans.
- Improved cash flow for the company through timely collection of outstanding receivables and efficient management of credit terms.
- Enhanced customer relations by providing professional assistance in resolving billing disputes and negotiating payment plans.
Credit Collections Analyst II
Change Healthcare
Remote
02.2022 - 05.2023
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system and processed debtor payments and updated accounts to reflect new balance.
Clerical Coordinator/Team Lead Supervisor
St Joseph\'s/Candler Health
Savannah, Ga.
09.1999 - 02.2021
- Posted money to the accounts each day and balanced with the total payments issued by the patient or insurance companies.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Added new material to patients\' medical records and created new records. and adhered to the company's legal guidelines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
Master of Science - Information Technology
Walden University
Minneapolis, MN 05.2023 - 05.2024
Bachelor of Science - Health Care Administration
Kaplan University
Chicago, IL 01.2013 - 06.2015
Associate of Applied Science - Patient Care Technician/ Certified Nursing Assistant
Savannah Technical College
Savannah, GA 12.2009 - 12.2011
Skills
- Excellent Computer Skills
- Time management strength
- Team leadership
- Payment processing
- Multi-tasking abilities
- Reliability
- Interpersonal ability
- Customer relations expertise
- Exceptional communication skills
- Quick learner
- Training development aptitude
- Proficient in cash management
- Credit analysis
- Calm Under Pressure
- Friendly, Positive Attitude
- Critical Thinking
- Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
*Completed Online Courses "Computer Network- CompTIA A+ 2201002: Security Fundamentals" from Skillsoft, August 2023.
*Completed AP course in Information System Management, Networking Fundamentals and Windows 10.
*3.9 GPA
Software
Google Workspace- ( Docs, Sheets, Slides)
SQL
Jira, Salesforce, PeopleSoft, Oracle ERP, SAP, Workday, Kronos
JAVA
HTML/CSS
Microsoft Teams
CISCO
QuickBooks
Languages
English
Native or Bilingual
Timeline
Credit Collections Specialist
Optum, UnitedHealth Group
05.2023 - Current
Master of Science - Information Technology
Walden University
05.2023 - 05.2024
Credit Collections Analyst II
Change Healthcare
02.2022 - 05.2023
Bachelor of Science - Health Care Administration
Kaplan University
01.2013 - 06.2015
Associate of Applied Science - Patient Care Technician/ Certified Nursing Assistant
Savannah Technical College
12.2009 - 12.2011
Clerical Coordinator/Team Lead Supervisor
St Joseph\'s/Candler Health
09.1999 - 02.2021
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