Jacqueline Gutierrez Luna
Marshalls Department Store
Granbury,TX
2
Languages
7
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Work History
Sales Associate
4 Years 4 Months- Processed transactions accurately using POS systems, ensuring efficient checkout experiences.
- Demonstrated product knowledge to assist customers in selecting appropriate jewelry items and answered customer questions such as sizing, accessories, and merchandise care.
- Maintained visual merchandising standards to promote new collections and increase sales appeal.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers by prioritizing helping customers over completing other routine tasks in store.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sale Associate
5 Years 2 Months- Engaged with customers on the sales floor, offering assistance and improving shopping experience.
- Greeted customers and helped with product questions, locating items, selections, purchases and joining reward programs.
- Maintained visual merchandising standards by showcasing products
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Crew Member
7 Months- Delivered exceptional customer service in fast-paced environment while ensuring satisfaction.
- Collaborated with team members to streamline order preparation, enhancing speed of service during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate of Science - General Studies
- 3.621 GPA
- Dean's List Fall 2023, Fall 2024, and Spring 2025
- James Avery Artisan Jewelry Scholarship Recipient and Ruth's Place Norma Wright Scholarship Recipient
- Phi Theta Kappa Honor Society Member and The National Society of Leadership and Success (NSLS) Honor Society Member
- Cum Laude Graduate
High School Diploma
Skills
Exceptional customer service
Reliability
Teamwork and collaboration
Dependability and punctuality
Problem-solving skills
Adaptability
Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
James Avery Artisan Jewelry
04.2022 - CurrentRead More
Sale Associate
Marshalls Department Store
06.2021 - CurrentRead More
Crew Member
Raising Cane's Restaurants
07.2019 - 02.2020Read More
Weatherford College
Associate of Science from General Studies
Read More
Granbury High School
High School Diploma
Read More