Jacqueline Hagan
Chester,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clerk
Shop Rite
Chester, NY
06.2020 - Current
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Received two documented Customer Service Acknowledgements
Private Babysitter
Private Residence
Campbell Hall, NY
03.2019 - 03.2020
- Prepared healthy, age-appropriate snacks and meals for three elementary aged children.
- Assisted children with homework assignments and special projects across different subjects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles and read books to young children.
- Communicated positively with children and guardians.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Monitored children's play activities to verify safety.
- Organized activities that enhanced children's physical, emotional and social well-being.
Front Desk Receptionist
Washingtonville Pediatrics
Washingtonville, NY
09.2016 - 03.2019
- Answered multi-line phone system averaging 50 + calls daily to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Associate of Arts - Education
SUNY Orange
Middletown, NYHigh School Diploma -
Washingtonville High School
Washingtonville, NY 06.2018
Culinary Arts
Orange-Ulster BOCES
Goshen, NY06.2018
Skills
- Flexible and Adaptable
- Reliable and Punctual
- Attention to Detail
- Service-Oriented
- Problem Solving
- Understanding Customer Needs
- Payment Processing
- Computer Proficiency
Certification
- Child Abuse Identification
- School Violence & Prevention
- Dignity for All Students Act (DASA)
Timeline
Clerk
Shop Rite
06.2020 - Current
Private Babysitter
Private Residence
03.2019 - 03.2020
Front Desk Receptionist
Washingtonville Pediatrics
09.2016 - 03.2019
Associate of Arts - Education
SUNY Orange
High School Diploma -
Washingtonville High School
Culinary Arts
Orange-Ulster BOCES