Jacqueline Haliburton
Las Vegas,NV
Summary
Highly motivated Customer Service Agent dedicated to cultivating and strengthening client relationships through exceptional service and support. Demonstrated success in exceeding client satisfaction. With 28 years of experience in the Customer Service field, brings a wealth of knowledge and expertise to deliver results. Outgoing nature and ambitious drive enable excellence in building meaningful connections and driving business growth.
Overview
28
28
years of professional experience
Work History
Relationship Manager
Barclays Bank
2014.05 - 2023.12
- Answered inbound telephone calls from customers concerning credit card accounts and services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Managed approximately 150-200 incoming calls per day from customers.
- Maintained knowledge on banking products and distribution to provide optimal service support
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Services Representative
Credit One Bank
2004.08 - 2014.05
- Answered inbound telephone calls from customers concerning credit card accounts and services; Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Managed 75-100 incoming calls per day from customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences..
Education
Associate of Applied Science - Business Administration And Management
Everest College - Henderson
Henderson, NV10.2007
Skills
- Relationship Building
- Client Relationships
- Relationship building and management
- Excellent Communication
- Customer Relationship Management
- Service support
- Customer Relationships
Primary
707-208-6601
Timeline
Relationship Manager
Barclays Bank
2014.05 - 2023.12
Customer Services Representative
Credit One Bank
2004.08 - 2014.05
Associate of Applied Science - Business Administration And Management
Everest College - Henderson
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