Jacqueline Harris

• Processed mortgage payments efficiently. Assisted clients in resolving issues with their accounts. Managed daily work queues effectively. Researched client concerns and provided timely resolutions. Offered mortgage assistance programs tailored to client needs.
• Assessed client requirements to propose customized financial strategies.

Responsible for calling clients on past due mortgages. Set up repayment as well as offering our hardship program. Work with realtors and lawyers on short sales and loan modifications. Making sure that all title work was clear for sale. Responsible for settling accounts per guidelines.

Served as primary liaison between stores and departments, facilitating communication and support. Assisted customers in resolving issues efficiently. Coordinated ordering of parts and scheduled installations for home repairs. Renewed product warranties for existing customers. Offered warranty options to new and existing customers.