Monica Harmon
Lake in the Hills,IL
Summary
Service-focused professional dedicated to meeting and exceeding customer expectations. Offering many years of experience managing associates and coaching to foster successful client relationships. Lead Manager with experience managing service associates and providing feedback to develop associate skills. Known for exemplary communication and negotiation abilities. Adept leader accustomed to managing and coaching teams of associates.
Overview
1
1
Certification
Work History
Coffee Shop Lead/manager
Marianos
Des Plaines, IL
08242014 - Current
- Created weekly schedules for baristas that met customer needs while ensuring labor costs stayed within budget.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Ensured compliance with health and safety regulations in the workplace.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
- Trained new employees to perform duties.
- As lead we are expected to perform any other jobs as needed throughout the store.
- Worked at the bar as a bartender and prepared beverages.
- Worked at the floral department as a floral designer and assisted the manager from that department as needed.
Starbucks Manager
Dominicks Grocery Store
Evanston, IL
06201999 - 12282013
- Ordered weekly supplies
- Performed monthly inventory of all product.
- Trained and coach new team members
- Handled weekly team member schedules.
- Delegated work to staff, setting priorities and goals.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Quality Control Inspector
Motronics
Vernon Hills, IL
05101997 - 05201999
- Worked in groups to assure and maximize quality in each item before shipping to buyers
- Tested finished goods prior to shipment according to established protocols.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
Education
GED -
Sullivan High School
Rogers Park, IL06-1998
Some College (No Degree) - Liberal Arts
Oakton Community College
Des Plaines, ILPhotography - Photography
Chicago Photography Acadamy
Chicago, ILSkills
- Great Customer Service Skills
- Bilingual English and Spanish
- Cash Handling
- Good with computers and technology
- I am a very positive and friendly person and I have good listening and communications skills
- I have over 20 years of customer service experience
- Organized and clean
Languages
English
Professional
Spanish
Professional
Certification
- Chicago Photography Acadamy 2014
- Basset Certificate 2022
References
References available upon request.
Timeline
Coffee Shop Lead/manager
Marianos
08242014 - Current
Starbucks Manager
Dominicks Grocery Store
06201999 - 12282013
Quality Control Inspector
Motronics
05101997 - 05201999
GED -
Sullivan High School
Some College (No Degree) - Liberal Arts
Oakton Community College
Photography - Photography
Chicago Photography Acadamy