Hi, I’m
Arianna Kerr
Austin,TX
Summary
Dynamic Shift Lead Manager with Walgreens Boots Alliance, recognized for enhancing employee retention and fostering a collaborative culture. Proven leadership in conflict resolution and customer service excellence, driving operational efficiency and team development. Skilled in inventory management and financial oversight, consistently achieving high customer satisfaction and operational goals.
Overview
7
years of professional experience
Work History
Walgreens Boots Alliance
Shift Lead Manager
10.2023 - 04.2024
Job overview
- Managed inventory levels, verifying stock accuracy through regular audits.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team c
- Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
- Oversaw Daily Cash handling procedures,ensuring all transactions were accurately recorded and funds balanced at the beginning and end of each shift.
Walgreens Boots Alliance
Shift Lead Manager
01.2021 - 01.2023
Job overview
- Supervised daily operations to ensure compliance with company policies and procedures.
- Collaborated with management to identify training needs and develop employee skills.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Party City
Assistant Manager
01.2017 - 06.2021
Job overview
- Developed and implemented operational strategies to improve team efficiency.
- Trained and mentored new staff, fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for process improvement.
- Facilitated communication between departments to enhance workflow consistency.
- Assisted in budget management, monitoring expenditures, and tracking financial performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Akins High School Austin, TX
High School Diploma
Skills
- Leadership that motivates the team
- Great customer service skills
- Conflict resolution and problem-solving
- Organization and reliability
- Quick learner and can adapt to any environment
- Balance multiple priorities under pressure
- Self-motivated and disciplined
- Ability to work great alone or with others
- Strong interpersonal skills
- Professional yet friendly
Timeline
Shift Lead Manager
Walgreens Boots Alliance
10.2023 - 04.2024
Shift Lead Manager
Walgreens Boots Alliance
01.2021 - 01.2023
Assistant Manager
Party City
01.2017 - 06.2021
Akins High School
High School Diploma