JACQUELINE HAUN
Camby,IN
Summary
Experienced customer service professional bringing 7 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about logistic regulations and standards.
Overview
10
10
years of professional experience
Work History
Logistics Clerk
CRC Global Solutions
01.2016 - Current
- Supporting inbound & outbound PO tracking activities, customer claim investigations and DC inventory audits in SAP system
- Exceeding daily customer requirements in an agile environment servicing up to 140+ drivers and 50+ companies per day
- Opening new DCs by supporting process set up, employee training and go-live activities
- Traveling to DCs to ensure local teams are following standard safety and operational processes
- Training outsource locations to partner with DCs for unity and avoid conflict or provide conflict resolution
- Assisting customer onboarding by ensuring CRC systems can fully support their unique business requirements
- Working within multiple, standardized software and external customer applications to:
- Manage orders from the customer's side
- Manage orders from the warehouse side (WMS)
- Manage return orders from warehouse side (WITS )
- Document packaging/ products issues/ errors (GIMS)
Photo Technician and Customer Service
Walgreens
01.2014 - 01.2016
- Worked both part-time and full-time to accommodate college class schedule
- Assisted customers in printing photos, canvases, banners, books and signs using Telxon system
- Provided customer assistance in item checkout and returns
- Supported store inventory processes and procedures
Education
Master of Science - Business Management
Purdue University
West Lafayette, IN08.2025
Bachelor of Science - Business Administration and Management Concentration Supply Chain Management and Logistics
Purdue University Global
West Lafayette, IN05.2023
Skills
- Business Development
- SAP & WMS Logistics Software
- Receiving Operations Management
- Project Planning and Management
- Team Building and Leadership
- Customer-Service Focus
- Proposal Development and Presentation
- Logistics Report Development
- Supplier and Carrier Partnership Development
- Conflict Resolution
- Special Requirements
- Data Gathering and Documentation
Timeline
Logistics Clerk
CRC Global Solutions
01.2016 - Current
Photo Technician and Customer Service
Walgreens
01.2014 - 01.2016
Master of Science - Business Management
Purdue University
Bachelor of Science - Business Administration and Management Concentration Supply Chain Management and Logistics
Purdue University Global
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