Jacqueline Heath
Brighton,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Claims Specialist
Veterans Affairs
Denver, CO
03.1997 - Current
- Review medical claims for payment
- Code procedures and diagnosis
- Convert foreign currency to US currency
- Deny claims for appropriate denial codes
- Review medical documentation and make decisions for paying claims
Sales Associate
At Home
Broomfield, CO
10.2021 - 10.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Pier 1 Imports Inc
Westminster, CO
03.2018 - 07.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
Caregiver
Home Instead
Wheatridge, CO
08.2010 - 10.2017
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Education
Business
Metro State College
Denver COSkills
- Documentation Review
- Claims Processing
- Verbal Communication
- Customer Service
- Data Entry
- Self Motivation
- Organizational Skills
- Task Prioritization
- Problem-solving abilities
- Time management abilities
- Problem-Solving
- Adaptability and Flexibility
- Effective Communication
- Medical Terminology
Timeline
Sales Associate
At Home
10.2021 - 10.2022
Sales Associate
Pier 1 Imports Inc
03.2018 - 07.2021
Caregiver
Home Instead
08.2010 - 10.2017
Claims Specialist
Veterans Affairs
03.1997 - Current
Business
Metro State College