JACQUELINE HENDY
Oakland,CA
Summary
Compassionate and detail-oriented, transitioning from hospitality and patient admitting into clinical care. Medical Assistant with hands-on clinical experience from an externship at East Bay Chiropractic Group. Skilled in patient communication, vitals, patient preparation, EHR documentation, and supporting providers in fast-paced environments. Strong background in patient admitting, customer service, and workflow coordination. BLS-certified and committed to delivering safe, high-quality patient care.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Medical Assistant Externship
East Bay Chiropractic Group
San Leandro, CA
01.2026 - 10.2026
- Took patient chief complaints and documented findings accurately in the EHR.
- Prepared patients for exams and assisted providers with therapies and treatments.
- Maintained a clean, organized clinical environment following safety protocols.
- Supported patient flow by coordinating room turnover and communicating with staff.
- Provided clear, compassionate communication to patients throughout their vis.
Teller
Wells Fargo
Lafayette, CA
11.2021 - 05.2023
- Delivered high quality customer service in a fast-paced environment. Processed high volume transactions with accuracy and attention to detail. Resolved customer concerns with professionalism and clear communication.
- Promoted financial products through active listening and needs assessment. Collaborated with team members to maintain efficient workflow.
- Processed cash, check, and electronic transactions at banking branch counters.
- Balanced cash drawers and verified daily transaction records.
- Assisted customers with account inquiries and service requests.
- Identified suspicious activity and followed security procedures.
- Recommended banking products based on customer needs.
Assistant Outlets Manager
Claremont Hotel
Berkeley, CA
10.2017 - 03.2019
- Supervised daily operations across multiple service outlets. Trained and supported staff to maintain high service standards. Resolved guest concerns quickly and professionally. Implemented cost-saving and workflowimproving strategies. Managed inventory and reduced waste through efficient planning.
- Supervised outlet staff scheduling and daily floor coverage for company operations.
- Monitored inventory levels and ordered supplies for outlet service needs.
- Trained new associates on opening, closing, and service procedures.
- Resolved guest complaints and escalated issues according to company policy.
- Reviewed cash handling and sales reports for outlet compliance.
- Supported food safety, sanitation, and cleanliness across outlet work areas.
- Prepared weekly reports on sales, profits, and losses for management review.
Patient Admitting Clerk
Doctors Medical Group
San Pablo, CA
03.2012 - 04.2015
- Greeted patients and visitors, answered inquiries, and provided directions. Interviewed patients to obtain demographic and insurance information. Entered patient data into hospital systems with accuracy and confidentiality. Verified insurance eligibility and collected co-pays/deductibles. Coordinated with nursing staff to support patient flow and room assignments. Explained hospital policies and procedures to patients and families.
- Managed phone calls, referrals, and appointment scheduling.
- Registered patients in hospital admissions using electronic health record systems.
- Verified insurance coverage and eligibility for medical center admissions.
- Collected patient demographics and updated admission records.
- Explained forms and consent documents to patients and families.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Coordinated patient paperwork and charts.
Education
MA Certificate -
Carrington College
San Leandro10.2026
Associate of Science - Baking & Pastry / Culinary Management -
The Art Institute of San Francisco
San Francisco, CA01.2014
Skills
- Patient Care and Communication
- Vitals & Patient Preparation
- Basic Clinical Procedures
- EHR and data entry (40 WPM)
- Insurance verification
- Scheduling and Referrals
- HIPAA and Confidentiality
- Time Management
- Multitasking
- Problem Solving
- Google Workspace and Outlook
- Team Collaboration
Certification
BLS
Job Title
Medical Assistant
Timeline
Medical Assistant Externship
East Bay Chiropractic Group
01.2026 - 10.2026
Teller
Wells Fargo
11.2021 - 05.2023
Assistant Outlets Manager
Claremont Hotel
10.2017 - 03.2019
Patient Admitting Clerk
Doctors Medical Group
03.2012 - 04.2015
MA Certificate -
Carrington College
Associate of Science - Baking & Pastry / Culinary Management -
The Art Institute of San Francisco