Jacqueline Henson
Switchboard Receptionist
Houston,TX
Summary
Versatile Switchboard Operator is skilled in managing high-volume work in fast-paced office environments. Experienced in making connections, taking messages, and calling out announcements. Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 15 + years of related experience.
Overview
29
29
years of professional experience
Work History
Memorial Herman University Place
Houston, TX
05.2018 - Current
- Meet and Greet customers with exceptional customer service
- Answer high volume phones in fast pace environment
- Complete accurate and thorough documentation for residents checking in and out of facility
- Sort inner office mail for residents, staff and patients
- Check in package from UPS and Federal Express
- Count cash in morning and evening
- Skilled to handle multi – task and the ability to work under pressure.
Switchboard Operator
Methodist Hospital
Houston, Texas
05.2011 - 02.2018
- Assists customers in obtaining information, directions and services
- Performs clerical tasks as assigned
- Dispatch Code Blue ,C.E.R.T
- STEMI, and Fire line and verify team has arrived
- Answer incoming calls and place outgoing calls via the hospital-wide centralized
- Processing operation servicing hospital personnel, private practice physicians, residents, patients , and the public
- Performs well in fast paced ,high pressure environments,
- High ability to respond to patient inquiries and resolve patient issues
- Pager Services assists employees and physicians with obtaining a temporary or replacement pager using the Boss Access Self Program
- Operate switchboard with high volume of calls in a professional and efficient manner
- Communicate by making announcements and calls during an emergency situation
Receptionist ,Intake Coordinator
Walgreens-Option Care
Houston, Texas
01.2004 - 12.2010
- Greet and meet vendors with exceptional customer service
- Check -in patients and collect personal ,medical and insurance information
- Schedule , Re-schedule and verify appointments in healthcare environment
- Receive referral sources and verify demographic
- Verify insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required time frames
- Communicates in an effective and professional manner with Office staff, insurance company, patients and there families
- Complete thorough and accurate documentation
- Skilled in handling multiple task and has the ability to work under pressure
- Familiar with major computer applications and the internet.
Receptionist/Clerical
Reliant Resources
Houston, Texas
01.2001 - 01.2003
- Assisted Vice President Trading on clerical responsibilities,
- Recognized for consistently meeting deadlines and expense report processing
- Met cut off dates for entering information in payroll to ensure trading department employees received accurate paychecks
- Ensured office supplies used by 35 – employee trading group stayed within budget
- Maintained exceptional customer service with high volume calls
- Coordinated travel arrangement for department and scheduled conference meetings
- Handle highly confidential messages and correspondence
- Establishes and maintains files for budget information, And departmental operation.
Receptionist
Duke Energy Trading and Marketing, Adecco
Houston, Texas
01.2000 - 01.2001
- High volume multi-line switchboard
- Exceptional customer service in fast pace environment
- Entered information on payroll and expense reports
- Maintained organization charts
Copy Clerk
Ikon Management
Houston, Texas
01.1993 - 01.1996
- Answer high volume multi-line phone
- Aided clients in obtaining appropriate documentation and carried out research
- Collection on unpaid accounts and assisted to prepare monthly reports
- Exceptional customer service in fast pace environment.
Copy Clerk
Pitney Bowes Management
Houston, Texas
01.1988 - 01.1993
- Assisted Legal Staff with handling criminal , civil , and bankruptcy cases for copy
- Copy files in timely manner
- Meet and greet with exceptional customer service
- Collection on unpaid accounts using monthly reports
- Maintained exceptional organization incoming and outgoing orders
- Possess sound oral and written communication skills
- Abilities with Microsoft office applications including excel, word, and power point
Education
Computers
Houston Community College
Certification in Business Administration -
Coastal Training Institute
Skills
- Call Transfers
- Office Connections
- Multi-Line Phone Systems
- International Calling
Timeline
Memorial Herman University Place
05.2018 - Current
Switchboard Operator
Methodist Hospital
05.2011 - 02.2018
Receptionist ,Intake Coordinator
Walgreens-Option Care
01.2004 - 12.2010
Receptionist/Clerical
Reliant Resources
01.2001 - 01.2003
Receptionist
Duke Energy Trading and Marketing, Adecco
01.2000 - 01.2001
Copy Clerk
Ikon Management
01.1993 - 01.1996
Copy Clerk
Pitney Bowes Management
01.1988 - 01.1993
Computers
Houston Community College
Certification in Business Administration -
Coastal Training Institute