Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
Hi, I’m

Chelsea Hockenberry

Medical Billing & Coding Specialist
West Palm Beach,FL
Chelsea Hockenberry

Summary

  • Hardworking professional that applies official coding conventions and rules established by AMA and CMMS.
  • Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.
  • Knowledgeable medical office professional talented at correcting and resubmitting claims, reviewing health records to identify proper diagnosis codes for billing.
  • Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.

Overview

12
years of professional experience

Work History

Palm Beach Sports Medicine & Orthopaedics

Medical Coding and Billing Specialist
01.2023 - Current

Job overview

  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Generated reports to identify coding trends and discrepancies.
  • Scanned and uploaded medical records into electronic medical records system.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Input data into computer programs and filing systems.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Verified accuracy of patient information in medical records.
  • Followed up with medical staff regarding missing information in patient records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Researched and resolved medical record discrepancies.
  • Sorted and distributed incoming and outgoing medical records.
  • Tracked and monitored requests for medical records release.
  • Generated and maintained statistical data related to medical records.
  • Assisted in preparation of medical reports for external parties.
  • Followed exact procedures for handling transfers and other releases of medical records.

Dermatology Associates Of Palm Beaches

Medical Biller and Coder
01.2022 - 12.2022

Job overview

  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Applied official coding conventions and rules from AMA and CMMS to assign diagnostic codes.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Verified accuracy of patient information in medical records.
  • Input data into computer programs and filing systems.
  • Scanned and uploaded medical records into electronic medical records system.
  • Followed up with medical staff regarding missing information in patient records.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Researched and resolved medical record discrepancies.
  • Assisted in preparation of medical reports for external parties.
  • Sorted and distributed incoming and outgoing medical records.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.

Brilliant Dermatology & Aesthetics

Front Desk/Billing Manager
09.2021 - 12.2021

Job overview

  • Accounts Receivable
  • Claim submission
  • Following up on denials
  • EMR/EHR
  • Running Analytics
  • Scheduling
  • Insurance verification
  • Maintained an organized/clean area
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Attended staff meetings and brought issues to attention of upper management.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Martinsburg Eye Associates

Medical Front Office Assistant
04.2021 - 09.2021

Job overview


  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Collected deductibles and copays to post money to patient accounts.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Submitted insurance claims and updated patients' insurance information.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Submitted patient statements and medical billing to insurance companies.
  • Provided medical billing and coding duties.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.

Maryland Vision Center

Front Desk Receptionist
10.2020 - 01.2021

Job overview


  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

STI Computer Services

Medical Billing and Coding Specialist
01.2020 - 06.2020

Job overview

  • Post ERA's, input charges, file appeals to insurance companies, work client A/R, close out the month for clients, work on zero payments and correct coding if necessary
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Scanned and uploaded medical records into electronic medical records system.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Input data into computer programs and filing systems.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Verified accuracy of patient information in medical records.
  • Followed up with medical staff regarding missing information in patient records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Assisted in preparation of medical reports for external parties.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.

Martinsburg Eye Associates

Receptionist/Administrative Assistant
06.2014 - 01.2020

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Valley College
Martinsburg, WV

Associate Of Applied Science from Medical Insurance Billing And Coding
04.2019

University Overview


  • 3.7 GPA
  • Ranked in Top 10% of class
  • Professional Development: CBCS

Valley College
Martinsburg, WV

Associate Of Business Administration from Business Administration
04.2009

University Overview

Hedgeville High School
Hedgesville, WV

High school diploma
05.2005

University Overview

Skills

  • Filing & Organization — Highly Proficient
  • Work Motivation — Highly Proficient
  • Medical Terminology — Highly Proficient
  • Customer Service — Highly Proficient
  • Data entry: Accuracy — Highly Proficient
  • Medical billing — Expert
  • Understanding the procedures and forms used for medical billing –- Expert
  • Scheduling — Highly Proficient
  • Following directions — Expert
  • Attention to detail — Highly Proficient
  • Administrative support professional fit — Highly Proficient
  • Measures the traits that are important for successful administrative support professionals
  • Medical receptionist skills — Highly Proficient
  • Electronic health records: Best practices — Highly Proficient
  • Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
  • Coding Error Resolution
  • Accounts Payable and Accounts Receivable
  • ICD-10 Requirements
  • Document Management
  • Problem Resolution
  • Patient Data Identification
  • Medical Release of Information ROI
  • Compensation Research
  • Insurance Claims Analysis
  • Paperwork and Documentation
  • Standardized Classification Workflow
  • Correspondence Writing
  • Maintain Patient Confidentiality
  • Protected Health Information
  • Financial Compliance
  • Diagnostic Codes
  • Demographics Information
  • Invoice Statements
  • Data Verification
  • Physician Interaction
  • Office Supplies and Inventory
  • Electronic Filing System Organization
  • Active Learning
  • Patient Health Information Access
  • Patient Data Compilation
  • Reviewing Patient Information
  • Records Management
  • Complex Problem-Solving
  • Strategic Initiatives
  • Call Transfers
  • Outpatient Coding
  • Hospital Inpatient and Outpatient Records
  • Past Due Balance Management
  • Codification
  • Records Scanning
  • Reading Comprehension
  • Doctor Communication
  • Medical Billing and Collections
  • Medical Claims Coding
  • Records Review
  • Coding Appeals
  • ICD-10 (International Classification of Disease Systems)
  • Patient Data Management Systems
  • Electronic Health Record Applications
  • CPT Code Modifiers
  • Medical Records Security
  • Prepare Reports
  • Customer Experience
  • Coverage Determination
  • Confidential Records Management
  • Clerical Support
  • Call Transfers
  • Outpatient Coding
  • Hospital Inpatient and Outpatient Records
  • Past Due Balance Management
  • Codification
  • Records Scanning
  • Reading Comprehension
  • Doctor Communication
  • Medical Billing and Collections
  • Medical Claims Coding
  • Records Review
  • Coding Appeals
  • ICD-10 (International Classification of Disease Systems)
  • Patient Data Management Systems
  • Electronic Health Record Applications
  • CPT Code Modifiers
  • Medical Records Security
  • Prepare Reports
  • Customer Experience
  • Coverage Determination
  • Confidential Records Management
  • Clerical Support

Additional Information

Additional Information
  • Authorized to work in the US for any employer
Availability
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Quote

One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads

Timeline

Medical Coding and Billing Specialist
Palm Beach Sports Medicine & Orthopaedics
01.2023 - Current
Medical Biller and Coder
Dermatology Associates Of Palm Beaches
01.2022 - 12.2022
Front Desk/Billing Manager
Brilliant Dermatology & Aesthetics
09.2021 - 12.2021
Medical Front Office Assistant
Martinsburg Eye Associates
04.2021 - 09.2021
Front Desk Receptionist
Maryland Vision Center
10.2020 - 01.2021
Medical Billing and Coding Specialist
STI Computer Services
01.2020 - 06.2020
Receptionist/Administrative Assistant
Martinsburg Eye Associates
06.2014 - 01.2020
Valley College
Associate Of Applied Science from Medical Insurance Billing And Coding
Valley College
Associate Of Business Administration from Business Administration
Hedgeville High School
High school diploma

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Chelsea HockenberryMedical Billing & Coding Specialist