Cassandra Frederique
Boynton Beach,FL
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Palm Beach Institute of Sports Medicine
04.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Cashier
Publix
01.2020 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL12-2026
Associate of Arts - Health Sciences
Palm Beach State College
Lake Worth, FL12-2024
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Cash register systems
- Refunds and exchanges
- Customer service excellence
Certification
- Child Development Associate (CDA) - Council for Professional Recognition.
Languages
French
Limited Working
Timeline
Front Desk Receptionist
Palm Beach Institute of Sports Medicine
04.2024 - Current
Cashier
Publix
01.2020 - 10.2023
- Child Development Associate (CDA) - Council for Professional Recognition.
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts - Health Sciences
Palm Beach State College
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