Janelle Rodriguez
Sales & Client Engagement Professional
West Palm Beach,FL
Summary
Results-driven sales and business development professional with a proven track record in managing pipelines, generating leads, and converting prospects into long-term clients while consistently exceeding performance targets. Expertise in customer relationship management (CRM), account management, negotiation, and enrollment-driven sales demonstrates a commitment to building trust and delivering value-based solutions. Eager to leverage relationship-building, strategic selling, and data-driven decision-making skills in a full-time role that fosters professional growth and innovation. Passionate about driving success through collaborative efforts and tailored strategies that meet client needs.
Overview
9
9
years of professional experience
1
1
Language
Work History
Client Services / Admissions Advisor
Pansophic Learning
09.2021 - Current
- Developed and executed business development strategies, including content marketing, campaigns, and networking initiatives.
- Cultivated and managed a pipeline of 5,000+ leads, building long-term client relationships based on trust and understanding of educational business needs.
- Increased team efficiency and outreach by implementing operational best practices, including email and text campaigns.
- Consistently exceeded quarterly sales targets by 65% through continuous improvement of sales techniques and product knowledge.
- Advised students on personal, social, and behavioral challenges affecting educational and vocational outcomes.
- Maintained accurate client records and up-to-date knowledge of product and service updates to ensure optimal service delivery.
Customer Support Specialist
Pharmacare Global
08.2019 - 09.2021
- Managed high-volume customer inquiries (50–70 per day), prioritizing tasks to meet strict deadlines while maintaining service quality.
- Delivered exceptional customer experiences through active listening, empathy, and problem-solving, resulting in improved satisfaction and engagement.
- Utilized CRM systems to document interactions, access account information, and track issue resolution efficiently.
- Collaborated with cross-functional teams to resolve complex customer issues and contribute to service process improvements.
- Developed a knowledge base of frequently asked questions, enabling faster resolution and supporting team efficiency.
Account Executive
DRB Capital
Delray Beach, Florida
01.2019 - 08.2019
- Developed new business and expanded existing accounts by identifying and pursuing opportunities with potential clients.
- Advised clients on structured settlements, annuities, and investment products, facilitating capital raising to meet financial goals.
- Navigated complex financial and judicial environments to successfully fund 3 deals, generating $850,000 in revenue.
- Maintained deep knowledge of financial products and industry regulations to provide optimal client solutions.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Lead Generation Specialist
DRB Capital
Delray Beach, Florida
03.2017 - 12.2018
- Prospected and qualified potential leads through database research, gathering accurate contact information for outreach.
- Built relationships with customers using persuasive communication and active listening, contributing to 15% lead-to-sale conversion.
- Trained and mentored new telemarketers on best practices, communication strategies, and performance standards.
- Managed and maintained customer database while executing an average of 200+ outbound and inbound calls per day.
- Tracked and reported on sales targets and key performance metrics to management, supporting data-driven process improvements.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL12.2017
Skills
Marketing
Projects
Content & Community Marketing Specialist | Ongoing Since 12/01/15
- Manage and grow a self-produced blog and social media platforms dedicated to raising awareness and providing educational resources on psoriasis, mental health, and other skin conditions.
- Collaborate with nationally recognized brands including Dove, L’Oréal, KraveBeauty, WebMD, and Healthline to develop impactful content that promotes healthy lifestyles and supports autoimmune and mental health communities.
- Research, write, and publish in-depth, evidence-based articles on chronic conditions and mental health, incorporating expert interviews and credible sources to deliver practical, informative guidance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Services / Admissions Advisor
Pansophic Learning
09.2021 - Current
Customer Support Specialist
Pharmacare Global
08.2019 - 09.2021
Account Executive
DRB Capital
01.2019 - 08.2019
Lead Generation Specialist
DRB Capital
03.2017 - 12.2018
Bachelor of Arts - Psychology
Florida Atlantic University