Shuntia Simpson
West Palm Beach,FL
Summary
Expert in customer service and data entry, adept at resolving conflicts with empathy and efficiency. Achieved significant improvements in client satisfaction through critical thinking and active listening, ensuring a positive impact on business outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Publix
06.2022 - 12.2024
- Handled 20 or more customer inquiries and suggestions courteously and professionally in person and over phone daily.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
Massage Envy
01.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Jupiter High School
Jupiter, FL05.2015
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Money handling abilities
Scheduling
Follow-up skills
Appointment Scheduling
Languages
English
Full Professional
Timeline
Customer Service Representative
Publix
06.2022 - 12.2024
Receptionist
Massage Envy
01.2019 - 01.2021
High School Diploma -
Jupiter High School