Jacqueline Hillie
Memphis,TN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
AutoZone
Memphis, TN
09.2023 - 02.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
Shift Manager
KFC
Memphis , TN
07.2019 - 05.2023
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Developed pricing schedules, costing for materials, and compliance statements.
- Analyzed sales data to identify trends and areas for improvement.
- Assisted in resolving escalated customer service issues in a timely manner.
- Processed weekly payroll information using appropriate software applications.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Sales Associate
O'Reilly Auto Parts
Memphis , TN
01.2011 - 05.2019
- Upsold additional items based on customer interests and needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered incoming telephone calls to provide store, products and services information.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Demonstrated product features and benefits for customers' needs.
Cashier
McDonald's
Indianola, Mississippi
10.2002 - 12.2006
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Humphreys County High School
Belzoni, MS05-1997
Skills
- Customer service
- Billing adjustments
- Order processing
- Data entry
- Sales analysis
- Conflict resolution
- Customer relationship management
- Product knowledge
- Employee training
- Team leadership
- Time management
- Effective communication
- Problem solving
- Attention to detail
- [Number] wpm typing speed
- Opening and closing accounts
- Order fulfillment
References
References available upon request.
Timeline
Customer Service Representative
AutoZone
09.2023 - 02.2025
Shift Manager
KFC
07.2019 - 05.2023
Sales Associate
O'Reilly Auto Parts
01.2011 - 05.2019
Cashier
McDonald's
10.2002 - 12.2006
High School Diploma -
Humphreys County High School
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