Jacqueline Hong
Lambertville,MI
Summary
Results-driven SOC Analyst at LaScala, Inc. with expertise in vulnerability assessment and a strong focus on problem-solving. Enhanced network security by fine-tuning intrusion detection systems, significantly reducing false alarms. Proven ability to collaborate effectively with teams while delivering exceptional customer service in fast-paced environments.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
2
2
years of professional experience
Work History
SOC Analyst
LaScala, Inc.
06.2023 - Current
- Enhanced network security by monitoring systems for potential threats and vulnerabilities.
- Reduced false alarms by fine-tuning intrusion detection system configurations based on historical analysis of incidents.
- Identified root causes of security breaches through thorough investigation and analysis of log data.
- Provided technical support during high-priority incidents, ensuring timely resolution with minimal impact on business operations.
Crew Member
Barry's Bagels
10.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Home School
Lambertville, MI06-2023
Skills
- Vulnerability assessment
- Endpoint security
- SIEM management
- Threat intelligence
- Problem-solving
- Time management
- Multitasking and organization
- Teamwork and collaboration
- Customer service
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
Timeline
SOC Analyst
LaScala, Inc.
06.2023 - Current
Crew Member
Barry's Bagels
10.2022 - 05.2023
High School Diploma -
Home School
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