Hi, I’m
Jacqueline Ibarra
Certified Medical Assistant
Union,NJ
Summary
Outgoing, dependable, organized and detailed-oriented team player with 20+ years of experience in the medical field. Seeking to leverage my clinical, administrative skills and professional expertise to grow in a new role in a medical office. I am eager to contribute my abilities and experience to go the extra mile to provide compassionate, caring, excellence and outstanding services.
Overview
25
years of professional experience
3
years of post-secondary education
1
Certification
2
Languages
Work History
Certified Medical Assistant
Summit Health
11.2020 - Current
Job overview
- Prepare the examination room.
- Escort the patient into the room.
- Clean the examination room when exam is complete.
- Maintain efficient patient flow.
- Ensure proper preparation for patient visit.
- Prepare pertinent information needed for patient visit.
- Handle patient intake.
- Communicate & provide care consistent with age, cultural, spiritual and developmental needs of the patient.
- Provide emotional support related to the patient's clinical situation in accordance with the patient's plan of care.
- Collect specimens.
- Direct calls and/or takes accurate messages.
- Schedule appointments accurately and appropriately according to departmental guidelines.
- Consistently and accurately stocks examination rooms with all necessary supplies.
- Assist in ordering and maintaining of all supplies as assigned.
- Reconcile encounters daily and accurately, according to policy guidelines.
- Effectively communicate problems, concerns or issues to the Supervisor and/or Manager appropriately and promptly.
- Understand and perform within scope of practice.
- Obtain vital signs: BP, temp, pulse, height & weight accurately. Documents appropriately in EHR.
- Demonstrate an understanding of prescription control and prescription refill procedures.
- Accurately documents medical/social history, vitals, BMI, review/update medications, allergies, pharmacy, vaccines, and surgeries in EHR.
- Employ appropriate and timely use of Tasking in EHR.
- Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
- Provide referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
- Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
- Maintain proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.
- Demonstrate knowledge of the certified medical assistant scope of practice.
- Demonstrate flexibility with various work schedules.
- Recognize and perform duties which need to be performed although not directly assigned.
- Accurately provides authorizations for radiological services and gel injections.
- Obtain proper information to obtain MVA and WC authorizations.
- Demonstrate knowledge of all insurance.
- All other duties as assigned.
Progressive Spine & Sports Medicine
Surgical Coordinator and MA
02.2018 - 03.2020
Job overview
- Call insurance to verify and pre-cert medications, EMG’s, injections, stem cell and procedures with proper CPT and ICD codes.
- Set up all PAT’s (chest x-rays, complete bloodwork, PT/INR and cardio clearance).
- Draw blood for PRP.
- Coordinate block time on physician’s schedule and surgery center.
- Send booking sheets, approval notification, copy of insurance card (front and back) and H&P to the surgery center.
- Collect copays and deductibles according to medical policy.
- Collect fees for self-pay patients.
- Call surgery center 2 days prior to confirm all cases are booked.
- Retrieve all op-reports within 3 days of procedures.
- Check on the patients 1-2 days after their procedure.
- Schedule post -op within 1-2 weeks, according to procedure.
- Take vitals and patient history.
- Assure consents, agreements and urine drug testing to appropriate patients.
- Check inventory.
- Supply and clean all rooms.
- Complete all telephone encounters and tasks assigned.
- Document all notes in patient charts with all transactions completed.
- Scan all proper documentations in patient’s chart.
- Provide updates to the physicians on all tasks and surgical bookings.
- Send APTP and Pre-Service Appeal requests for all PIPs and authorizes WC cases.
Metropolitan Orthopedic Consultants
Quality Assurance Supervisor
02.2010 - 02.2018
Job overview
- Call in the job to dictation.
- Scan and send exam sheets with template to dictation.
- Retrieve and review all IME reports to assure proper information.
- Revise/clarify IME and addendum reports at the request of vendors.
- Send revisions/clarifications/addendums back to vendors.
- Process addendum requests and film reviews.
- Send addendums/film reviews to clients via emails.
- Provide claims, invoices to clients and via electronically through NYSIF website for WC cases
- Scan addendums/film reviews to proper folders in z drive.
- Complete accurately verbal intake forms to set up/reschedule IME appointments.
- Schedule IME’s, depositions, and trials at the request of the insurance company, attorney, and/or employer.
- Prepare charts with authorization /confirmation letter and medical records.
- Organize and index documents in chronological order and of importance.
- Prepare and print questionnaires and MOC exam sheets.
- Notify third parties of “No Show” claimants via fax.
- Fax and mail reports to third parties.
- Bill third parties for reports, depositions, trials, and no shows.
- Communicate with insurance company/attorneys of confirmation letters & medical records.
- Contact companies for outstanding bills.
- Update all status in MD Office (account information, requests, and issues to be addressed at IME).
- Accept/coordinate all workers compensation requests.
- Coordinate physician services through a panel of Board Certified Physicians.
- Set up/reschedules appointments through NYSIF website, IME Centric, and MD Office all WC and MVA cases for Independent Medical Examinations.
- Print/mail out appointment/doctor’s confirmation/claimant letters.
- Update, scan, and mail medical records to the physicians.
- Send reminder calls to confirm appointments.
- Verify w/ physician’s office of no shows/shows of all IME's.
- Notify of “No Show” claimants to all requesting parties.
- Expedite reports within 3-7 days of appointment.
- Copy and mail reports to claimants, physicians, attorneys, insurance companies and WC Board.
- Scan and upload reports.
- Answer calls regarding appointments, status changes, reports, confirmations, medical records, and directions.
Examworks
Customer Service Representative
09.2011 - 06.2015
Job overview
- Schedule examination through IME Centric or office specific system database such as NYSIF, and I Case- Liberty Mutual.
- Schedule and confirm all IME appointment dates and times with physicians’ offices.
- (Liability, No-Fault, NJ/NY Workers Compensation) Communicate with clients regarding appointment scheduling, physician CV, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
- Coordinate with the client to obtain required medical records prior to examination.
- Prepare the chart by ensuring all records required are included, create a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
- Prepare and send exam notification letters daily.
- Communicate with physicians, clients and or examinees regarding any schedule changes.
- Submit client invoice and/or issue to accounting if charges are incurred.
- Ensure prompt pre-payment for services issued.
- Coordinate ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.
- Ensure the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
- Handle and respond promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information.
- Provide support and/or coverage to satellite offices as needed.
- Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
- Process mail, deliveries and shipments as needed.
- Participate in various educational and or training activities as required.
Mountainside Hospital
Administrative Assistant
03.2008 - 06.2009
Job overview
- Prepare charts when HR e-mails demos.
- Prepare slips for blood work and respirator clearance.
- Collect data of prior immunizations, labs, and/or chest x-rays.
- Mail out PPD Due letters and POS TB Questionnaires for yearly record updates.
- Work with HR on status of new hire; pull terminated employee’s charts when notified by HR.
- Follows up with the “prelim and O only” charts and send out notices of outstanding issues to manager and cc HR Recruiter.
- Report new Workers’ Compensation injuries via internet to AIG; retrieve claim numbers.
- Complete follow up with all work injuries over the phone with adjusters.
- Copy medical records requested by employees after signing medical release.
- Pick up vaccines from Pharmacy and Mail Room.
- Answer phones, retrieve messages, return calls, file, copies, fax, retrieve lab results, prepare schedule, set appointments, (FU, sick calls, work injuries), order supplies.
ENT & Allergy Sssociates
Medical Assistant
08.2006 - 03.2008
Job overview
- Assist doctor with patients’ exams and anticipate doctor’s needs.
- Assist the physician in office surgical procedures, post-op care, and patient calls.
- Call in prescriptions at pharmacy for the patients with the knowledge of medicine, prescriptions, and dosage.
- Ensure reports get reviewed timely by the physician; file all reports and charts.
- Pre-cert all procedures and meds.
- Verify eligibility, deductibles, co-pay, and coverage of service for billing purposes.
- Maintain adequate supply of pre-printed materials dispensed by the physician.
- Clean, prepare, and perform routine maintenance of instruments.
- Maintain control of hazardous waste and medical equipment.
- Fill out paperwork for order/purchase of medical supplies.
ENT & Facial Plastic Surgeons
Receptionist
11.2004 - 08.2006
Job overview
- Greet and instruct patients to complete medical history form, patient information, and insurance information.
- Intercom audiologist when patient has arrived.
- Keep track and document all hearing aid transactions (dispense, deliveries, repairs, pick up, and warranties).
- Send out recalls for rechecks and visits.
- Clerical duties: answer phone, schedule appointments, set meetings, copy, fax, typing, order supplies, invoices, billing, collect co-pays, file, pull charts, set up chairs, call for Airborne and Fed Ex pick-ups.
Dr. Lenny Ramirez
Chief Medical Assistant
05.1999 - 11.2004
Job overview
- Prepare patients for exams and office procedures; take medical history.
- Set up surgeries and assure all pre-admission testing/clearance has been provided.
- Assist/provide the doctor with consent, requisition, post-op, surgical procedures, and clearance forms.
- Provide clean and sterilized instruments and equipment.
- Instruct patients regarding pre-admission testing and x-rays.
- Teach and train staff correct medical and clinical procedures.
- Collect specimens and bloodwork.
- Assist Office Manager setting up surgeries, payment posting, pre-certifications, and ordering medical/office supplies.
- Maintain flow of staff/patients.
- General office work.
Education
Eastwick College, Ramsey, NJ
Medical Office Assistant
01.1998 - 01.1999
Eastwick College, Ramsey, NJ
Licensed Practical Nurse
01.2007 - 01.2009
Skills
Venipuncture/Phlebotomyundefined
Certification
AMCA Certification
Timeline
Summit Health
Certified Medical Assistant
11.2020 - Current
Surgical Coordinator and MA
Progressive Spine & Sports Medicine
02.2018 - 03.2020
Customer Service Representative
Examworks
09.2011 - 06.2015
Quality Assurance Supervisor
Metropolitan Orthopedic Consultants
02.2010 - 02.2018
Administrative Assistant
Mountainside Hospital
03.2008 - 06.2009
Eastwick College
Licensed Practical Nurse
01.2007 - 01.2009
Medical Assistant
ENT & Allergy Sssociates
08.2006 - 03.2008
Receptionist
ENT & Facial Plastic Surgeons
11.2004 - 08.2006
Chief Medical Assistant
Dr. Lenny Ramirez
05.1999 - 11.2004
Eastwick College
Medical Office Assistant
01.1998 - 01.1999
AMCA Certification
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