Hi, I’m
Jacqueline Ibarra
Certified Medical Assistant
Union,NJ
Summary
Outgoing, dependable, organized and detailed-oriented team player with 20+ years of experience in the medical field. Seeking to leverage my clinical, administrative skills and professional expertise to grow in a new role in a medical office. I am eager to contribute my abilities and experience to go the extra mile to provide compassionate, caring, excellence and outstanding services.
Overview
25
years of professional experience
3
years of post-secondary education
1
Certification
2
Languages
Work History
Certified Medical Assistant
Summit Health
11.2020 - Current
Job overview
- Prepare the examination room.
- Escort the patient into the room.
- Clean the examination room when exam is complete.
- Maintain efficient patient flow.
- Ensure proper preparation for patient visit.
- Prepare pertinent information needed for patient visit.
- Handle patient intake.
- Communicate & provide care consistent with age, cultural, spiritual and developmental needs of the patient.
- Provide emotional support related to the patient's clinical situation in accordance with the patient's plan of care.
- Collect specimens.
- Direct calls and/or takes accurate messages.
- Schedule appointments accurately and appropriately according to departmental guidelines.
- Consistently and accurately stocks examination rooms with all necessary supplies.
- Assist in ordering and maintaining of all supplies as assigned.
- Reconcile encounters daily and accurately, according to policy guidelines.
- Effectively communicate problems, concerns or issues to the Supervisor and/or Manager appropriately and promptly.
- Understand and perform within scope of practice.
- Obtain vital signs: BP, temp, pulse, height & weight accurately. Documents appropriately in EHR.
- Demonstrate an understanding of prescription control and prescription refill procedures.
- Accurately documents medical/social history, vitals, BMI, review/update medications, allergies, pharmacy, vaccines, and surgeries in EHR.
- Employ appropriate and timely use of Tasking in EHR.
- Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
- Provide referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
- Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
- Maintain proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.
- Demonstrate knowledge of the certified medical assistant scope of practice.
- Demonstrate flexibility with various work schedules.
- Recognize and perform duties which need to be performed although not directly assigned.
- Accurately provides authorizations for radiological services and gel injections.
- Obtain proper information to obtain MVA and WC authorizations.
- Demonstrate knowledge of all insurance.
- All other duties as assigned.
Progressive Spine & Sports Medicine
Surgical Coordinator and MA
02.2018 - 03.2020
Job overview
- Call insurance to verify and pre-cert medications, EMG’s, injections, stem cell and procedures with proper CPT and ICD codes.
- Set up all PAT’s (chest x-rays, complete bloodwork, PT/INR and cardio clearance).
- Draw blood for PRP.
- Coordinate block time on physician’s schedule and surgery center.
- Send booking sheets, approval notification, copy of insurance card (front and back) and H&P to the surgery center.
- Collect copays and deductibles according to medical policy.
- Collect fees for self-pay patients.
- Call surgery center 2 days prior to confirm all cases are booked.
- Retrieve all op-reports within 3 days of procedures.
- Check on the patients 1-2 days after their procedure.
- Schedule post -op within 1-2 weeks, according to procedure.
- Take vitals and patient history.
- Assure consents, agreements and urine drug testing to appropriate patients.
- Check inventory.
- Supply and clean all rooms.
- Complete all telephone encounters and tasks assigned.
- Document all notes in patient charts with all transactions completed.
- Scan all proper documentations in patient’s chart.
- Provide updates to the physicians on all tasks and surgical bookings.
- Send APTP and Pre-Service Appeal requests for all PIPs and authorizes WC cases.
Metropolitan Orthopedic Consultants
Quality Assurance Supervisor
02.2010 - 02.2018
Job overview
- Call in the job to dictation.
- Scan and send exam sheets with template to dictation.
- Retrieve and review all IME reports to assure proper information.
- Revise/clarify IME and addendum reports at the request of vendors.
- Send revisions/clarifications/addendums back to vendors.
- Process addendum requests and film reviews.
- Send addendums/film reviews to clients via emails.
- Provide claims, invoices to clients and via electronically through NYSIF website for WC cases
- Scan addendums/film reviews to proper folders in z drive.
- Complete accurately verbal intake forms to set up/reschedule IME appointments.
- Schedule IME’s, depositions, and trials at the request of the insurance company, attorney, and/or employer.
- Prepare charts with authorization /confirmation letter and medical records.
- Organize and index documents in chronological order and of importance.
- Prepare and print questionnaires and MOC exam sheets.
- Notify third parties of “No Show” claimants via fax.
- Fax and mail reports to third parties.
- Bill third parties for reports, depositions, trials, and no shows.
- Communicate with insurance company/attorneys of confirmation letters & medical records.
- Contact companies for outstanding bills.
- Update all status in MD Office (account information, requests, and issues to be addressed at IME).
- Accept/coordinate all workers compensation requests.
- Coordinate physician services through a panel of Board Certified Physicians.
- Set up/reschedules appointments through NYSIF website, IME Centric, and MD Office all WC and MVA cases for Independent Medical Examinations.
- Print/mail out appointment/doctor’s confirmation/claimant letters.
- Update, scan, and mail medical records to the physicians.
- Send reminder calls to confirm appointments.
- Verify w/ physician’s office of no shows/shows of all IME's.
- Notify of “No Show” claimants to all requesting parties.
- Expedite reports within 3-7 days of appointment.
- Copy and mail reports to claimants, physicians, attorneys, insurance companies and WC Board.
- Scan and upload reports.
- Answer calls regarding appointments, status changes, reports, confirmations, medical records, and directions.
Examworks
Customer Service Representative
09.2011 - 06.2015
Job overview
- Schedule examination through IME Centric or office specific system database such as NYSIF, and I Case- Liberty Mutual.
- Schedule and confirm all IME appointment dates and times with physicians’ offices.
- (Liability, No-Fault, NJ/NY Workers Compensation) Communicate with clients regarding appointment scheduling, physician CV, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
- Coordinate with the client to obtain required medical records prior to examination.
- Prepare the chart by ensuring all records required are included, create a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
- Prepare and send exam notification letters daily.
- Communicate with physicians, clients and or examinees regarding any schedule changes.
- Submit client invoice and/or issue to accounting if charges are incurred.
- Ensure prompt pre-payment for services issued.
- Coordinate ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.
- Ensure the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
- Handle and respond promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information.
- Provide support and/or coverage to satellite offices as needed.
- Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
- Process mail, deliveries and shipments as needed.
- Participate in various educational and or training activities as required.
Mountainside Hospital
Administrative Assistant
03.2008 - 06.2009
Job overview
- Prepare charts when HR e-mails demos.
- Prepare slips for blood work and respirator clearance.
- Collect data of prior immunizations, labs, and/or chest x-rays.
- Mail out PPD Due letters and POS TB Questionnaires for yearly record updates.
- Work with HR on status of new hire; pull terminated employee’s charts when notified by HR.
- Follows up with the “prelim and O only” charts and send out notices of outstanding issues to manager and cc HR Recruiter.
- Report new Workers’ Compensation injuries via internet to AIG; retrieve claim numbers.
- Complete follow up with all work injuries over the phone with adjusters.
- Copy medical records requested by employees after signing medical release.
- Pick up vaccines from Pharmacy and Mail Room.
- Answer phones, retrieve messages, return calls, file, copies, fax, retrieve lab results, prepare schedule, set appointments, (FU, sick calls, work injuries), order supplies.
ENT & Allergy Sssociates
Medical Assistant
08.2006 - 03.2008
Job overview
- Assist doctor with patients’ exams and anticipate doctor’s needs.
- Assist the physician in office surgical procedures, post-op care, and patient calls.
- Call in prescriptions at pharmacy for the patients with the knowledge of medicine, prescriptions, and dosage.
- Ensure reports get reviewed timely by the physician; file all reports and charts.
- Pre-cert all procedures and meds.
- Verify eligibility, deductibles, co-pay, and coverage of service for billing purposes.
- Maintain adequate supply of pre-printed materials dispensed by the physician.
- Clean, prepare, and perform routine maintenance of instruments.
- Maintain control of hazardous waste and medical equipment.
- Fill out paperwork for order/purchase of medical supplies.
ENT & Facial Plastic Surgeons
Receptionist
11.2004 - 08.2006
Job overview
- Greet and instruct patients to complete medical history form, patient information, and insurance information.
- Intercom audiologist when patient has arrived.
- Keep track and document all hearing aid transactions (dispense, deliveries, repairs, pick up, and warranties).
- Send out recalls for rechecks and visits.
- Clerical duties: answer phone, schedule appointments, set meetings, copy, fax, typing, order supplies, invoices, billing, collect co-pays, file, pull charts, set up chairs, call for Airborne and Fed Ex pick-ups.
Dr. Lenny Ramirez
Chief Medical Assistant
05.1999 - 11.2004
Job overview
- Prepare patients for exams and office procedures; take medical history.
- Set up surgeries and assure all pre-admission testing/clearance has been provided.
- Assist/provide the doctor with consent, requisition, post-op, surgical procedures, and clearance forms.
- Provide clean and sterilized instruments and equipment.
- Instruct patients regarding pre-admission testing and x-rays.
- Teach and train staff correct medical and clinical procedures.
- Collect specimens and bloodwork.
- Assist Office Manager setting up surgeries, payment posting, pre-certifications, and ordering medical/office supplies.
- Maintain flow of staff/patients.
- General office work.
Education
Eastwick CollegeRamsey, NJ
Medical Office Assistant
01.1998 - 01.1999
Eastwick CollegeRamsey, NJ
Licensed Practical Nurse
01.2007 - 01.2009
Skills
Venipuncture/Phlebotomy
EMR
Blood Pressure
Direct Patient Care
Triage
Vital Signs
Medical Terminology
Medical Assisting
Phone Etiquette
Patient Advocacy
Patient Satisfaction
BLS Certification
OSHA Compliance
Certification
AMCA Certification
Timeline
Summit Health
Certified Medical Assistant
11.2020 - Current
Surgical Coordinator and MA
Progressive Spine & Sports Medicine
02.2018 - 03.2020
Customer Service Representative
Examworks
09.2011 - 06.2015
Quality Assurance Supervisor
Metropolitan Orthopedic Consultants
02.2010 - 02.2018
Administrative Assistant
Mountainside Hospital
03.2008 - 06.2009
Eastwick College
Licensed Practical Nurse
01.2007 - 01.2009
Medical Assistant
ENT & Allergy Sssociates
08.2006 - 03.2008
Receptionist
ENT & Facial Plastic Surgeons
11.2004 - 08.2006
Chief Medical Assistant
Dr. Lenny Ramirez
05.1999 - 11.2004
Eastwick College
Medical Office Assistant
01.1998 - 01.1999