Jacqueline Interiano Esquivel
Richardson,TX
Summary
Professional in medical field with commitment in delivering exceptional customer service in a healthcare settings. Adept at handling patient inquiries and ensuring efficient workflow. Known for team collaboration and adaptability in dynamic environments, ensuring high-quality service and patient satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
House Cleaner/ Independent House Cleaner
Edna’s Cleaning
01.2021 - Current
- Responsible for all basic cleaning in, around residences.
- Sanitizing floors, tile floors, mopping and vacuuming floors.
- Sanitizing restrooms, including restocking dispensers, emptying trash and cleaning fixtures, mirrors, spot cleaning doors/ walls. Collect dirty linens and transport them to be cleaned, sanitized.
- Set up and restock cleaning equipment. Monitor and maintain sanitized areas cleaned.
Medical Assistant
Dallas Allergy and Asthma Center
10.2018 - 01.2021
- Responsible for patient triage both adult and pediatrics, collecting vital and medication list information.
- Aid patients in performing spirometry, Feno function tests. Placing environmental/ food allergy tests, measuring skin reactions, recording results accurately. Administrating daily immunotherapy injections on Pediatrics, adults via sub q.
- Managing a busy shot room dedicated to allergy injections, following safety OSHA protocols.
- Answering high volume calls, voicemails, refilling Rx medications, processing Prio Auths for Rx and Biologics.
Medical Assistant- Internship
Mi Doctor Clinica
06.2018 - 06.2018
- Accountable for triage, lab specimen collection and lab processing. Maintained an efficient patient flow.
- Obtained and recorded vitals, medical information. Performed EKGs and hearing test. Administered flu and immunizations on pediatric, adult patients.
Receptionist
Richardson Walk-in Clinic
10.2014 - 06.2017
- Managed check in and check out, answered high volume of patient calls and directed calls to designated exts.
- Managed a busy schedule and scheduled patients accurately. Obtained insurance verification via phone and Availity website. Collected copays, self pay, deductibles and managed a balanced batch. Collected medical records, faxed and scanned medical information and maintained HIPAA protocols. Conserved an organized, sanitized lobby and work space.
Education
Medical Assistant Diploma -
PCI Health Training Center
10-2017
High School Diploma -
JJ Pearce High School
01.2014
Skills
- Customer Service
- HIPAA/OSHA Regulations
- Vital Signs
- Chief Complaint
- Triage
- Sterilization
- Injections
- Blood Draws
- Phone Skills
- Computer Skills
- Cleaning and sanitization
- Collections
- Medical Terminology
- Insurance Verification
- ICD-10
- EMR Systems
- Data entry
- Active listening
- Customer relations
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Call management
- Scheduling
- De-escalation techniques
Certification
- CPR Certification
- BLS Certification
- AED Certification
Languages
Spanish - Expert
Timeline
House Cleaner/ Independent House Cleaner
Edna’s Cleaning
01.2021 - Current
Medical Assistant
Dallas Allergy and Asthma Center
10.2018 - 01.2021
Medical Assistant- Internship
Mi Doctor Clinica
06.2018 - 06.2018
Receptionist
Richardson Walk-in Clinic
10.2014 - 06.2017
Medical Assistant Diploma -
PCI Health Training Center
High School Diploma -
JJ Pearce High School
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