JACQUELINE I. QUILES
Vernon Hills,IL
Summary
Dedicated professional skilled in inventory management and customer service with extensive experience in retail operations. Proficient in executing inventory processes, resolving discrepancies, and training teams on best practices. Committed to driving operational efficiency and maintaining compliance in high-volume environments.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work History
Emerging Store Manager
WALGREENS
01.2022 - Current
- Serve as Leader on Duty/Acting Store Manager, overseeing store operations and customer experience in the absence of senior leadership.
- Lead front-end and pharmacy operations, ensuring execution of inventory processes, SOPs, customer service standards, compliance, and daily workflow.
- Executed and coached team members on inventory management best practices, enhancing accuracy in receiving, ordering, returns, and customer service.
- Train and coach team members on inventory systems, SOPs, compliance requirements, customer service, and operational best practices.
- Managed pharmacy inventory by receiving products, counting stock, and processing orders and returns.
- Support on-shelf availability (OSA) by monitoring inventory, replenishing stock, and resolving exceptions to ensure accurate records.
- Coordinate with pharmacy, inventory, supply chain, vendors, and store leadership to improve order fulfillment and inventory accuracy.
- Review inventory reports, sales reports, KPI dashboards, and system applications to identify exceptions and improve operational accuracy.
- Investigated and resolved warehouse/vendor shortages, overages, and discrepancies to maintain operational integrity and product availability.
Inventory Specialist
WALGREENS
01.2019 - 01.2022
- Managed end-to-end inventory operations, including receiving, order processing, shipment tracking, inventory counts, replenishment, returns, credits, and inventory adjustments.
- Maintained accurate on-hand balances through cycle counts, open-order reporting, replenishment, discrepancy investigation, and inventory adjustments.
- Improved inventory accuracy by approximately 20% through stronger inventory controls, cycle counts, discrepancy investigation, and replenishment practices.
- Resolved warehouse/vendor shortages, overages, damaged goods, backorders, recalls, order errors, and shipment discrepancies, ensuring accurate inventory management.
- Reviewed inventory and order reports to identify and address exceptions, shortages, aging orders, and discrepancies impacting on-hand accuracy.
- Coordinated merchandise returns and credits, collaborating with vendors and internal teams to effectively resolve inventory exceptions.
- Supported front-end and pharmacy inventory, including controlled and non-controlled products, while following required procedures and compliance standards.
- Trained team members on inventory systems, receiving procedures, SOPs, POS processes, and customer service best practices.
Store Manager / General Manager
MCDONALDS
01.2001 - 01.2019
- Directed daily operations in a high-volume retail/customer service environment, including inventory control, ordering, receiving, staffing, customer service, and workflow execution.
- Led and coached teams of 15+ employees, providing training, daily direction, performance feedback, and customer service coaching.
- Oversaw inventory management, ordering, variance analysis, labor planning, and performance metrics to optimize operational effectiveness.
- Administered P&L, monitored labor costs, analyzed inventory variance, evaluated sales performance, and drove operational efficiency.
- Addressed escalated customer complaints, processed refunds, resolved order discrepancies, and implemented service recovery strategies to enhance customer satisfaction.
Skills
- Inventory Management Pharmacy Inventory Front-End Operations Receiving & Posting Inventory Counts On-Hand Accuracy On-Shelf Availability (OSA) Order Management Ordering & Replenishment Returns & Credits Damaged Goods Vendor Claims Shipment Discrepancies Recalls Inventory Adjustments Pricing & POS Customer Experience Asset Protection SOP Compliance Team Training & Coaching KPI Reporting Root Cause Analysis Process Improvement Immunization Support SAP Exposure Intercom Plus
- Inventory management
- Customer service
- POS Systems Inventory Management Systems Intercom Plus SAP (Exposure) KPI & Sales Reporting
- Staff training
- Vendor Management
Personal Information
Title: Inventory Operations & Pharmacy Support Specialist
Certification
Certified Pharmacy Technician (CPhT) State of Illinois, Immunization Certified
CERTIFICATIONS & QUALIFICATIONS
Bilingual: English & Spanish Translation, training support, and interviews
Languages
Spanish
Native/ Bilingual
Timeline
Emerging Store Manager
WALGREENS
01.2022 - Current
Inventory Specialist
WALGREENS
01.2019 - 01.2022
Store Manager / General Manager
MCDONALDS
01.2001 - 01.2019