Jacqueline Isbell
Work Preference
Summary
Dedicated Service Manager with extensive experience in customer service management, enhancing customer satisfaction, and retention through effective relationship building and conflict resolution. Proven track record in optimizing service delivery and operational processes to drive efficiency and improve customer experiences within a dynamic organization.
Overview
28
28
years of professional experience
Work History
Service Manager
Wells Fargo
Pasadena
2010.04 - 2021.01
- Led a team to provide exceptional customer experiences by engaging customers and building relationships.
- Managed daily operations and service delivery, ensuring alignment with business objectives and customer satisfaction.
- Resolved customer issues by providing timely solutions and support, enhancing overall satisfaction.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coached, motivated, and developed a team of direct reports to meet established business objectives.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Operations Manager
Capital One
Deer Park
2003.01 - 2010.04
- Managed team to enhance employee experience and drive customer service excellence.
- Coached and developed direct reports to achieve their full potential and align with business objectives.
- Supported team in identifying and resolving customer concerns by following established resolution protocols.
- Communicated with loan departments to ensure timely processing of customer needs.
- Implemented policies and standard operating procedures to enhance quality and customer service.
Cash Office Manager
Randall’s
Pasadena
1993.01 - 2003.01
- Supervised cash office staff to ensure accurate transaction processing and compliance with company policies.
- Managed team schedules to maintain optimal coverage during peak hours, supporting customer service efforts.
- Addressed customer inquiries regarding payment issues and resolved discrepancies in a timely manner.
- Implemented cash control procedures to minimize discrepancies and enhance security within the cash office.
- Trained new employees on cash office operations and best practices to ensure accuracy and efficiency.
Education
High School Diploma -
Skills
Certificates And Training
- Notary
Timeline
Service Manager
Wells Fargo
2010.04 - 2021.01
Operations Manager
Capital One
2003.01 - 2010.04
Cash Office Manager
Randall’s
1993.01 - 2003.01