Jacqueline Jackson
Detroit,MI
Summary
Dedicated Human Resources professional with over 20 years of leadership and employee relations experience, including six years specializing in human resources and payroll administration. Experienced in processing high-volume payroll, maintaining confidential employee records, onboarding and offboarding employees, interpreting policies, training managers, and resolving employee concerns. Recognized for professionalism, accuracy, integrity, and the ability to build positive working relationships while supporting organizational goals. Eager to contribute strong HR expertise and exceptional customer service to a patient-centered healthcare organization.
Overview
17
17
years of professional experience
Work History
Human Resources Specialist
The Salvation Army USA Central Territory
Detroit, MI
11.2019 - 09.2025
- Processed biweekly payroll for more than 800 employees using ADP while maintaining a high level of accuracy and confidentiality.
- Maintained employee personnel files and HR records throughout the employee lifecycle, including new hires, status changes, leaves of absence, and terminations.
- Assisted managers with interpreting company policies, payroll procedures, and employment-related questions.
- Facilitated onboarding activities and ensured employee documentation was complete and compliant with organizational requirements.
- Investigated and resolved employee payroll issues and workplace concerns in a professional and confidential manner.
- Supported compliance with company policies and employment regulations through accurate documentation and recordkeeping.
- Collaborated with managers and employees to provide timely HR support and promote positive employee relations.
Store Manager
The Salvation Army Thrift Store
Detroit, MI
05.2008 - 11.2019
- Led daily operations while supervising, coaching, and developing a diverse team of employees.
- Recruited, trained, scheduled, and evaluated staff to maintain operational excellence and outstanding customer service.
- Managed employee performance, addressed workplace concerns, and promoted a positive team environment.
- Oversaw inventory management, financial accountability, cash handling, and banking procedures.
- Implemented merchandising strategies that contributed to increased sales and improved customer satisfaction.
- Ensured compliance with organizational policies, safety standards, and operational procedures.
Education
University of Detroit Mercy
Detroit, MISkills
Human Resources Administration
Payroll Processing (ADP)
Employee Relations
Employee Onboarding & Offboarding
Personnel Records Management
Policy Interpretation & Compliance
HRIS & Data Entry
Benefits & Payroll Support
Management Training
Conflict Resolution
Confidential Information Management
Microsoft Office (Word, Excel, Outlook)
Team Leadership
Customer Service Excellence
Organizational & Time Management Skills
Timeline
Human Resources Specialist
The Salvation Army USA Central Territory
11.2019 - 09.2025
Store Manager
The Salvation Army Thrift Store
05.2008 - 11.2019
University of Detroit Mercy