Jacqueline James
Virginia Beach,VA
Summary
Dynamic Claims Examiner with proven expertise in claims processing and exceptional customer service, honed at USAA Insurance. Skilled in leveraging Microsoft Office Suite and CCC Pathways Appraisal Quality Solution to enhance operational efficiency. Demonstrates unparalleled problem-solving abilities and a commitment to resolving customer inquiries swiftly, ensuring a superior client experience.
Overview
33
33
years of professional experience
Work History
Claims Examiner
USAA Insurance
01.1991 - 06.2024
- Interviewed claimants and witnesses to gather factual information.
- Researched claims and incident information to deliver solutions and resolve problems.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Consulted police and hospital records when needed.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems quickly.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from customers.
Education
Bachelor of Arts - Human Resources Management
Virginia Wesleyan College
Norfolk, VA04.1985
Skills
- Microsoft Office Suite
- Claims Processing
- CCC Pathways Appraisal Quality Solution
- Magnify Predictive Targeting System
- Highly experienced demonstrating exceptional customer service skills
- Poised, articulate, energetic demonstrative executive team member and contributor
- Ability to quickly adapt to new and challenging responsibilities
- Highly developed communications, organizational and customer service
Additional Information
My professional profile includes the highest degrees of dedication and self-motivation, with a proven ability to quickly adapt to new and challenging responsibility's. I have over 20+ years in the customer service field with the renowned USAA organization with demonstrated success.
Timeline
Claims Examiner
USAA Insurance
01.1991 - 06.2024
Bachelor of Arts - Human Resources Management
Virginia Wesleyan College