JACQUELINE JENKINS
Huntsville,USA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Seasonal Human Resources Representative
UPS
10.2024 - Current
- Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Collaborated with local, state and federal agencies to secure hiring and training assistance.
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in Fountain.
BUSINESS OFFICE ASSOCIATE
Carmax
01.2024 - 06.2024
- Utilized organizational skills to manage multiple tasks simultaneously, including data entry, filing, and answering phone calls
- Developed strong customer service skills by providing assistance to customers with billing inquiries and payment processing
- Demonstrated proficiency in Microsoft Office Suite applications such as Word, Excel, Outlook and PowerPoint
- Organized documents into an efficient filing system for easy retrieval
- Performed bookkeeping functions such as creating journal entries, reconciling bank statements and preparing financial reports for management review
- Created or maintained database of customer accounts
FRONTLINE MEMBER ASSOCIATE
Sam's Club
06.2022 - 12.2023
- Developed strong organizational and problem solving skills through managing multiple tasks simultaneously
- Demonstrated effective communication with customers, co-workers and management
- Trained new employees on policies, procedures and operations of the store
- Assisted with sales promotions, restocking shelves and maintaining store appearance
- Provided customer service to a diverse range of individuals in a fast-paced retail setting
- Greeted customers with a friendly and professional demeanor
FULFILLMENT EXPERT
Target
10.2021 - 12.2022
- Collaborated with cross-functional teams across multiple sites to ensure all fulfillment needs were met in a timely manner
- Trained new team members on proper use of equipment and safety protocols within the warehouse environment
- Processed orders with accuracy and speed, ensuring timely delivery of goods
- Resolved issues related to shipping delays or incorrect orders quickly and efficiently
- Maintained organized and clean work area
- Rotated between jobs to pull items, pack items, and load pallets
- Stored supplies in designated areas to keep work area organized
AT HOME ADVISOR
Apple
01.2022 - 03.2022
- Managed escalated calls from customers with professionalism and tactful conflict resolution techniques
- Gathered necessary information from customers in order to provide the best possible solution for their issue
- Maintained up to date records of customer interactions and transactions using company database software
- Adapted quickly to changing technology and processes while maintaining high standards of customer satisfaction
- Utilized excellent communication skills to actively listen to customers' needs and provide appropriate solutions
- Analyzed customer feedback data to identify areas of improvement in order resolution times or overall customer satisfaction levels
- Resolved complex customer complaints by providing accurate information in a timely manner
- Demonstrated ability to work independently with minimal supervision, managing time efficiently to meet deadlines
PACKAGE HANDLER
Fedex Ground
06.2020 - 08.2020
- Demonstrated ability to lift up to 75 pounds safely and repeatedly
- Loaded and unloaded packages from trucks, consistently meeting deadlines
- Followed all safety regulations and procedures when handling packages
- Efficiently handled large volumes of packages within established time frames
- Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work
- Adapted quickly to changes in workflow as needed while meeting production goals
- Proficiently loaded packages onto trucks for delivery using safe lifting techniques
- Handled multiple tasks simultaneously with professionalism and efficiency
- Met deadlines consistently despite challenging workloads under tight schedules
RESTAURANT HOSTESS
Red Lobster
01.2019 - 08.2019
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Greeted customers promptly and courteously upon their arrival to the restaurant
- Monitored restaurant activity to determine seating and dining flow
- Helped bus tables and ran food to patrons during high-volume periods
- Managed the seating chart efficiently by rotating tables as needed during busy periods
- Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness
- Organized reservations for large parties and special events in accordance with company policies
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Presented positive first impression of establishment's high standards by delivering exceptional service
Education
BACHELOR'S DEGREE - DIGITAL MEDIA COMMUNICATIONS
Alabama A&M University
Huntsville, AL07.2024
HIGH SCHOOL GRADUATE - DANCE
Chicago High School
Chicago, IL05.2019
Skills
- Hardworking
- Attention to Detail
- Onboarding process
- Multitasking
- Written Communication
- Data Analysis
- Decision-Making
- Problem-solving abilities
- Teamwork and Collaboration
- Workforce Planning
Timeline
Seasonal Human Resources Representative
UPS
10.2024 - Current
BUSINESS OFFICE ASSOCIATE
Carmax
01.2024 - 06.2024
FRONTLINE MEMBER ASSOCIATE
Sam's Club
06.2022 - 12.2023
AT HOME ADVISOR
Apple
01.2022 - 03.2022
FULFILLMENT EXPERT
Target
10.2021 - 12.2022
PACKAGE HANDLER
Fedex Ground
06.2020 - 08.2020
RESTAURANT HOSTESS
Red Lobster
01.2019 - 08.2019
HIGH SCHOOL GRADUATE - DANCE
Chicago High School
BACHELOR'S DEGREE - DIGITAL MEDIA COMMUNICATIONS
Alabama A&M University