Jacqueline J Fletcher
Greenville,USA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
24
24
years of professional experience
Work History
Store Manager
Kohls Dept Store
Southern Pines, NC
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Kohl's
Greenville, North Carolina
11.2014 - Current
- Lead cultural awareness in store by joining business resource groups
- Reading and sharing the information with associates
- Maintained optimal inventory levels to control costs and meet store demands
- Inspired team members to drive performance, collaboration, and teamwork
- Coordinated solutions to resolve escalated customer service issues
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Trained, monitored, and disciplined employees to reach performance targets
- Completed cycle counts and implemented loss prevention strategies to manage inventory
- Leveraged expense controls and tracking procedures to maintain financial operations and budget targets
- Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems
- Developed team to receive Operational Excellence awards 4 years in a row
- Train new and existing Supervisors on all Scorecard metrics and how it impacts our daily routines
- Plan and execute all merchandising floor plans within company guidelines
- Achieve low employee turnover with recognition and adaptability
Assistant Manager
Catherine's
06.2013 - 04.2015
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities
- Directed staff management, task delegation, merchandising, and customer service
- Managed daily workloads by organizing effective schedules and delegating tasks
Store Manager
Hallmark Cards Retail
Greenville, North Carolina
04.2007 - 05.2013
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Directed merchandising strategy to achieve memorable product presentation and increase revenue
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
- Maintained high store standards in merchandising, security, and visual presentation
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
Operations/Merchandising Assistant Store Manager
04.2001 - 03.2007
- Inspired team members to drive performance, collaboration, and teamwork
- Maintained optimal inventory levels to control costs and meet store demands
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
Education
Diploma -
Spring Valley High School
Monsey, New YorkSkills
- Customer service
- Management
- Inventory control
- Complex problem solving
- Employee development
- Cross function team
- Cultural awareness
- Multi-Tasking Abilities
- Store Opening
- Control Labor Costs
- Marketing Initiatives
- Drive Sales
- Supervisory Experience
- Multitasking and organization
- Customer service management
- Team leadership
Timeline
Store Manager
Kohls Dept Store
10.2023 - Current
Assistant Store Manager
Kohl's
11.2014 - Current
Assistant Manager
Catherine's
06.2013 - 04.2015
Store Manager
Hallmark Cards Retail
04.2007 - 05.2013
Operations/Merchandising Assistant Store Manager
04.2001 - 03.2007
Diploma -
Spring Valley High School