Jacqueline Johnson

• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Monitored service delivery metrics to ensure compliance with quality standards and procedures.
• Implemented feedback mechanisms to gather insights for continuous service improvement initiatives.
• Answered customer inquiries and provided accurate information regarding products and services.

Credit Underwriting known for strengths in risk assessment, fraud, income, credit analysis and documentation review.

• Evaluate the credit and financial strength of borrowers to determine risk and repayment capacity.
• Reviewed AUS findings to accurately assess application status.
• Thoroughly reviewed AUS findings to status the application accordingly.
• Collaborated with internal staff and external partners to clear loan conditions and address credit and compliance questions.
• Verified and calculated clients' income, assets, and credit to ensure compliance with guidelines.
• Verify we have all documentation supporting what is being used to qualify the partner/client.

Underwriter known for strengths in risk assessment, fraud, income credit analysis and documentation review. Commended for the timely and accurate completion of compliant loan packages facilitating growth while preserving book-of business quality.

Comprehensive knowledge of underwriting guidelines and restrictions for conventional and government insured loan programs for both conforming mortgages.

• Collaborated with team members to ensure timely and successful loan closings.
• Balance the need for loan-volume growth with the equally important necessity of optimum underwriting quality.
• Ensure loan submittals meet internal and external eligibility requirements.
• Evaluate the credit and financial strength of borrowers to determine risk and repayment capacity.
• Leverage knowledge of loan products to help restructure turned-down loans for subsequent approvals.
• Maintain compliance with lending. Underwriting and government requirements.
• Executed member identity and order verifications, coordinating with borrowers, loan processors, loan originators, and management throughout the underwriting process.

Housing Counselor known for strengths in member advocacy and problem-solving to support pre-underwriting requirements.

• Analyzed documentation and financial situations of distressed homeowners and provided them with appropriate solutions and resources.
• Supported members with contacting their lenders to assist in resolving problems.
• Facilitated member counseling sessions in-person and virtual meetings.
• Delivered administrative support with processing member paperwork and appointment requests.

Boutique Manager known for strengths in operational excellence, system efficiency and training to support boutique growth and sustainability.

• Recognized for organizing and developing an internship program.
• Excellence in training and building sales staff.
• Reported weekly sales volume against established monthly goals.
• Developed business process and systems to ensure boutique efficiency.