Jacqueline Kelley
Worthington,OH
Summary
Accomplished and compassionate Registered Nurse with a proven track record at Mount Carmel Health System, enhancing patient satisfaction and care quality through effective team coordination and patient education. Skilled in EMR Systems and demonstrating compassion, significantly improved treatment outcomes and streamlined patient care. Progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
17
17
years of professional experience
Work History
Outpatient Ambulatory RN
Mount Carmel St. Ann's
2013.12 - Current
- Developed strong relationships with referring physicians to facilitate referrals, coordinate treatments plans, and improve overall patient experience.
- Reduced patient wait times through efficient triaging and prioritizing of patient needs.
- Enhanced patient care by providing thorough assessments and developing individualized care plans.
- Assisted with implementing evidence-based practice guidelines within the ambulatory setting to improve patient care quality and outcomes.
- Promoted continuity of care through effective discharge planning and coordination with primary care providers.
- Served as a preceptor for new hires, guiding them through orientation processes and sharing best practices to ensure quality nursing care delivery.
- Managed emergency situations effectively, initiating appropriate interventions while coordinating additional support as needed from other healthcare professionals.
- Increased patient satisfaction scores by building rapport with patients and addressing their concerns promptly and empathetically.
- Participated in performance improvement initiatives aimed at enhancing efficiency within the ambulatory setting.
- Educated patients and families on disease processes, medications, and self-care techniques for better long-term management.
- Streamlined communication between team members by utilizing electronic medical records and timely documentation of interventions.
- Handled high-stress situations effectively while prioritizing patient needs and maintaining a calm demeanor under pressure.
- Coordinated care for patients with complex needs, collaborating with social workers, case managers, and other healthcare professionals to develop comprehensive strategies.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Lactation Consultant
Mount Carmel Health System Inc.
2011.08 - 2013.12
- Streamlined documentation processes by implementing efficient record-keeping systems for improved continuity of care among lactation consultants.
- Promoted breastfeeding awareness through community outreach events, increasing public understanding of the benefits for both mother and infant.
- Provided emotional support to families experiencing difficulties with breastfeeding, contributing to increased resilience during the postpartum period.
- Utilized evidence-based practices to develop personalized care plans for each mother-infant dyad, promoting optimal health outcomes.
- Reduced instances of formula supplementation by advocating for early initiation of breastfeeding and skin-to-skin contact post delivery.
- Enhanced patient satisfaction by creating a welcoming and supportive environment for breastfeeding consultations.
- Assessed needs of new mothers and advised mothers about childcare topics.
- Served as a resource for nursing staff by providing ongoing education on lactation topics, fostering a knowledgeable workforce.
- Demonstrated how to express milk and store it in bottles for later feeds.
- Collaborated with interdisciplinary teams to ensure seamless delivery of lactation services across various hospital departments.
Staff Nurse, Mother-Baby Unit
Mount Carmel Health System Inc.
2010.09 - 2011.08
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Case Manager
Mount Carmel Health System Inc.
2009.10 - 2010.09
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Nurse Clinical Manager - OB
Mount Carmel West
2007.04 - 2009.07
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Developed strong relationships with patients and families through clear communication, empathy, and advocacy efforts.
- Evaluated emerging trends in healthcare delivery systems to identify opportunities for process improvements or new service offerings within the organization.
- Championed patient-centered care principles throughout the facility, leading to increased satisfaction scores among patients and families.
- Enhanced staff performance through continuous professional development programs, coaching, and evaluations.
- Supported successful Joint Commission accreditation surveys through diligent preparation activities including policy review/update exercises and mock survey events.
- Investigated and resolved issues affecting hospital operations and patient care.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Cultivated collaboration within the healthcare team by fostering open communication channels and encouraging shared decision-making regarding patient care plans.
- Promoted a culture of constant improvement by encouraging open feedback from staff members on processes or procedures that need adjustment.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Handled job duties for staff members which were unavailable or out of office.
Education
Bachelor of Science - Nursing
Mount Carmel College of Nursing
Columbus, OH12.2020
Skills
- Vital signs monitoring
- Venipuncture techniques
- HIPAA Compliance
- Clinical judgment
- Vaccine administration
- Appointment Scheduling
- Medication Administration
- Patient education and counseling
- Patient Assessments
- Team Coordination
- Patient and family advocacy
- Direct Patient Care
- Strong Clinical Judgment
- Compassion and Empathy
- EMR Systems
- Performing EKGs
Timeline
Outpatient Ambulatory RN
Mount Carmel St. Ann's
2013.12 - Current
Lactation Consultant
Mount Carmel Health System Inc.
2011.08 - 2013.12
Staff Nurse, Mother-Baby Unit
Mount Carmel Health System Inc.
2010.09 - 2011.08
Case Manager
Mount Carmel Health System Inc.
2009.10 - 2010.09
Nurse Clinical Manager - OB
Mount Carmel West
2007.04 - 2009.07
Bachelor of Science - Nursing
Mount Carmel College of Nursing
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