Jacqueline Kessler
Bangor,PA
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for automobile transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 10+ years in field.
Overview
8
8
years of professional experience
Work History
Title Clerk/Salesperson/Financial Services Representative
East Penn Auto Sales
03.2023 - Current
- Responded to inquiries from clients and provided financial advice.
- Handled all customer relations including but not limited to questions on desired vehicles and test drives.
- Completed all dealership and DMV paperwork including in and out of state transactions.
- Maintained updated records of all financial transactions to support traceability.
- Managed all trade-in and auction purchases into database and created all necessary paperwork required for display and vehicle files.
Title Clerk/Administration Assistant
Rush Registration And PA Truck Tags
08.2021 - 03.2023
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Handled cash and credit card payments accurately.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Completed and filed trucking companies 2290's and other tax filings including end of year taxes.
Store Manager
Pet Supplies Plus
06.2015 - 02.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
BBA - Business Administration
Purdue University Global
Online11.2024
Associate of Science - General Studies
Northampton Community College
Bethlehem, PA06.2021
Skills
- Loan Applications
- Sales Goals
- Administrative Duties
- Report Preparation
- Title Processing
- Client Satisfaction
- Clerical Support
- Documentation Review
Timeline
Title Clerk/Salesperson/Financial Services Representative
East Penn Auto Sales
03.2023 - Current
Title Clerk/Administration Assistant
Rush Registration And PA Truck Tags
08.2021 - 03.2023
Store Manager
Pet Supplies Plus
06.2015 - 02.2021
BBA - Business Administration
Purdue University Global
Associate of Science - General Studies
Northampton Community College
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