Jacqueline Kidd
Richmond Hill,GA
Summary
To obtain a remote position within a healthcare-focused organization where I can leverage extensive ultrasound expertise, clinical training experience, and strong communication skills to support clinical education, applications support, and operational excellence.
Application specialist with strong track record in optimizing software solutions and enhancing user experiences. Skilled in troubleshooting, system integration, and user training. Focuses on team collaboration and achieving results, adapting to changing needs effectively. Known for analytical thinking, strong communication, and problem-solving abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Ultrasound Applications Specialist
GE Healthcare
01.2002 - 01.2024
- Provided advanced clinical ultrasound application support to healthcare systems nationwide.
- Trained physicians, sonographers, and technologists on new technologies and workflow optimization.
- Diagnosed and resolved complex system and application issues, reducing downtime and improving efficiency.
- Partnered with service and clinical teams to deliver high-level customer support remotely and onsite.
Radiology Manager
Emory Healthcare
01.1999 - 01.2001
- Led MRI, Ultrasound, and Nuclear Medicine departments (29 FTEs).
- Successfully achieved IAC Accreditation through collaboration with radiologists and ultrasound staff.
Education
Associate of Science - Diagnostic Medical Sonography
Wallace State Community College
Hanceville, AL09-1993
Skills
- Applications development
- Customer education
- User training
- Systems software
- Application implementation
- Product configuration
- Time management
- Problem-solving abilities
- Process improvement
- Professional demeanor
- Testing and debugging
- Teamwork and collaboration
Accomplishments
- Rookie of the Year – GE Clinical Applications (2003)
- Champion of Excellence – GE Ultrasound (2013)
Certification
- [Ultrasound Physics and Instrumentation ARDMS License (2004 - Present)
- [Abdomen Ultrasound ARDMS License -
(2004-Present)
- [OB-GYN Ultrasound ARDMS License -
(2005-Present)
- Vascular Physics and Instrumentation ARDMS License (2005 - Present)
- Vascular Technology (RVT) ARDMS License -
(2006 - Present)
- Echo Physics and Technology ARDMS License - -(2008 - Present)
Timeline
Senior Ultrasound Applications Specialist
GE Healthcare
01.2002 - 01.2024
Radiology Manager
Emory Healthcare
01.1999 - 01.2001
Associate of Science - Diagnostic Medical Sonography
Wallace State Community College