Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Kim

Edmond

Summary

Experienced with customer relations and team management, excelling in process implementation and employee development. Enhanced service delivery through effective scheduling management and conflict mediation, resulting in improved customer satisfaction. Committed to fostering a collaborative environment that drives operational efficiency and team success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Summer Moon Coffee
04.2025 - Current
  • Coordinated daily operational tasks to ensure efficient workflow across multiple departments.
  • Collaborated with cross-functional teams to optimize service delivery and customer satisfaction.
  • Assisted in inventory management by tracking stock levels and ordering supplies as needed.
  • Implemented process improvements that streamlined communication between team members and management.
  • Delivered packaged goods to all locations in a timely manner and ensured all items were accounted for.

Manager

Summer Moon Coffee
03.2023 - 04.2025
  • Led team in daily operations, ensuring quality service and customer satisfaction.
  • Trained new staff on coffee preparation techniques and customer engagement strategies.
  • Developed schedules to optimize staffing and maximize efficiency during peak hours.
  • Implemented inventory management system to reduce waste and streamline ordering process.
  • Conducted regular employee performance reviews, providing feedback for professional growth.
  • Maintained professional, organized, and safe environment for employees and patrons.

Team Lead

Summer Moon Coffee
05.2022 - 12.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Mentored junior staff, fostering professional growth and knowledge sharing within the team.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Youth Ministry Intern

Contact Mission Church of Christ
05.2021 - 08.2021
  • Developed and implemented engaging youth programs to foster spiritual growth and community involvement.
  • Collaborated with church staff to coordinate weekly activities for youth, enhancing participation and engagement.
  • Mentored young leaders, providing guidance in leadership skills and personal development initiatives.
  • Organized outreach events that connected youth with local service projects, promoting community service values.
  • Facilitated small group discussions, encouraging open dialogue and strengthening peer relationships among youth members.
  • Contributed to event planning efforts for camps and trips, enhancing spiritual experiences for participants.

Sales Associate

Great American Cookies
07.2016 - 01.2022
  • Delivered exceptional customer service to enhance overall shopping experience.
  • Assisted in maintaining store inventory through regular stock assessments.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer inquiries and complaints to ensure satisfaction.
  • Participated in visual merchandising efforts to optimize product displays.
  • Monitored store cleanliness and organization, ensuring compliance with standards.

Education

Bachelor of Arts - Biblical Studies

Oklahoma Christian University
Edmond, OK
05-2022

Skills

  • Scheduling management
  • Process implementation
  • Supply ordering
  • Training management
  • Inventory oversight
  • Conflict mediation
  • Operations management
  • Quality assurance
  • Customer relations
  • Employee development

Certification

Manager Food Handler's Permit

Timeline

Operations Coordinator

Summer Moon Coffee
04.2025 - Current

Manager

Summer Moon Coffee
03.2023 - 04.2025

Team Lead

Summer Moon Coffee
05.2022 - 12.2022

Youth Ministry Intern

Contact Mission Church of Christ
05.2021 - 08.2021

Sales Associate

Great American Cookies
07.2016 - 01.2022

Bachelor of Arts - Biblical Studies

Oklahoma Christian University

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