Jacqueline King
East Bernard,TX
Summary
With a passion for the audio-visual world that began at the age of 13, when I started as a volunteer at Congregation Beth Messiah, this industry has become an integral part of my life. I have gained valuable experience and developed a solid background in setting up and maintaining audio-visual equipment for various events and installations. Throughout my journey, I consistently prioritize optimal performance and seamless integration of AV systems. My troubleshooting skills and effective collaboration with team members enable me to successfully meet client needs.
Overview
11
11
years of professional experience
11
11
Certification
Work History
Audio Visual Technician
Houston Ballet Company
03.2024 - Current
- Aiding IT help desk: Assisted the IT Help Desk in managing both legacy and new technology inventory, as well as handling service tickets related to employee equipment needs, including printer maintenance (toner replacement, paper jam resolution, and adding printers to devices), and troubleshooting by locating IP addresses for computers and printers
- Continuous Improvement: Proactively identify opportunities for improving workflows and system upgrades, contributing to the overall efficiency and effectiveness of the AV infrastructure by 30%
- Collaboration with IT: Aided the IT department with troubleshooting and resolving IT-related issues that intersect with AV systems, ensuring seamless integration and performance across all platforms
- Documentation & Reporting: Document and track all technical issues, resolutions, and recurring problems to identify trends and suggest system improvements
- Regularly provide feedback to the IT team and management on potential improvements for AV infrastructure
- Event Support: Provide on-site technical support during events and rehearsals, ensuring smooth operation of AV systems for performances, meetings, and other organizational functions
- Equipment Auditing: Perform regular checks and maintenance on AV equipment to ensure everything is up-to-date and in optimal working condition, anticipating any potential issues before they arise
- Laptop Programming and Setup: Setting up and updating ThinkPad laptops with Windows programming for the Ballet staff to use for work
- Setup & Maintenance: Led the setup and configuration of audio-visual equipment for studios, conference rooms, and events, ensuring that all systems were fully functional and ready for use
- Troubleshooting & Support: Respond to technical issues during operations, diagnosing and resolving problems in studio equipment, conference rooms, and other AV systems to minimize disruptions
- Vendor Coordination: Act as the primary point of contact between the organization and external vendors, managing communication to resolve technical issues, order parts, and arrange for equipment repairs or upgrades
AV Technician
Sugar Creek Baptist Church
09.2022 - Current
- Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
- Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
- Composed and framed shots using camera settings and other technical aspects to achieve director requested results.
- Operated cameras to record scenes for broadcasts.
- Helped prepare sets and set up equipment for in-studio filming
- Contributed to a safe working environment by adhering to industry safety standards and promptly addressing potential hazards related to AV equipment or setup procedures.
Assistant Manager
Simple Simon’s Pizza
05.2019 - 02.2025
- Customer Service Excellence: Delivered excellent customer service, addressing concerns and resolving issues to ensure satisfaction
- Order Management & Quality Control: Managed order fulfillment, cash handling, and inventory, ensuring accuracy and operational efficiency
- Problem Resolution & Conflict Management: Acted as point of contact for customer issues and operational issues, resolving conflicts efficiently and ensuring that customers left satisfied
- Team Leadership & Supervision: Led a staff team, ensuring smooth operations, training new hires, and maintaining high team performance
- Workplace Organization & Efficiency: Prioritized organization and cleanliness in the restaurant, leading by example to maintain a productive work environment
- Streamlined operations to improve efficiency, ensuring a smooth workflow and high team morale
AV & Data Technician
MCA Communications
06.2023 - 01.2024
- AV and Data System Installations: Video conferencing systems, projectors, screens, and pulling cables needed for installation
- Blueprint & Cable Plan Interpretation: Interpreted and executed floor and cable plans, ensuring accurate installation and routing of cables, while maintaining a focus on safety and organization
- Collaboration & Teamwork: Playing a support role in the installations
- PC Programming: Setting up and updated ThinkPad PCs with Windows programming, needed for the AV systems
- Technical Troubleshooting: Looking at the system flow to find where there is an issue to narrow down the problem and fix it
- Along with checking the cables to see if any went bad or needed to be remade
Assistant Audio Engineer
Congregation Beth Messiah
08.2014 - 01.2023
- Streamlined communication between artists and engineers, ensuring a smooth workflow in the studio.
- Supported vocal coaching sessions by providing technical assistance to ensure clear recordings of voice talent.
- Contributed to creative brainstorming sessions, offering valuable input on sound design elements.
- Developed strong relationships with clients by providing exceptional customer service throughout their projects.
- Captured and recorded audio using standard field audio equipment. Regulated volume level and sound quality during recording sessions.
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Operated control consoles to regulate volume levels and sound quality.
- Executed highest level of quality for field and studio audio to achieve project expectations.
- Used control console to regulate volume level and sound quality during performances and recording sessions.
- Tested sound equipment prior to live performances.
Education
Associate of Arts - Audio Engineering
San Jacinto College
Pasadena, TX12.2022
Associate of Arts - Studio Technology Degree
San Jacinto College
Pasadena, TX12.2022
Skills
- AV equipment management
- AV issue resolution
- Client communication
- Concise time-management
- Equipment testing
- Help Desk services
- Incident management and documentation
- New technology integration
- Problem-solving
- Project management
- Strong verbal and written communication
- Software updating
- Teamwork and collaboration
- Technical support and troubleshooting
- User training
Certification
BiAmp Certificates
- VoIP
- Tesira 101 Core Concepts
CBT Nuggets Certificates
- Agile project management
- CompTIA Network +(N10-008)
- CompTIA IT Fundamentals +
- Microsoft 365: Fundamentals
- Microsoft 365: Subscription and tenant health.
- Microsoft 365: Endpoint Administrator Associate
- Microsoft Azure: Understanding Core Services
• Microsoft Azure: Fundamentals
• Microsoft Power BI Data Analyst
Associate
• Microsoft Power BI Analyzing and
Visualizing Data
• Microsoft: Security Operations Analyst
Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved AV issues which led to finding problem equipment and creating a new AV design with less problems.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Audio Visual Technician
Houston Ballet Company
03.2024 - Current
AV & Data Technician
MCA Communications
06.2023 - 01.2024
AV Technician
Sugar Creek Baptist Church
09.2022 - Current
Assistant Manager
Simple Simon’s Pizza
05.2019 - 02.2025
Assistant Audio Engineer
Congregation Beth Messiah
08.2014 - 01.2023
Associate of Arts - Audio Engineering
San Jacinto College
Associate of Arts - Studio Technology Degree
San Jacinto College
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