Ryan Powers
Henderson
Summary
Reliable and detail-oriented professional with hands-on experience in customer service, equipment operation, and facility maintenance across multiple industries. Skilled in managing day-to-day operations, including maintaining golf course landscapes, assisting customers in a fast-paced setting, troubleshooting audio/video systems, and ensuring cleanliness and safety. Known for excellent problem-solving abilities, effective communication, and a strong commitment to delivering top-notch service. Experienced in managing equipment, handling cash transactions, and working collaboratively with teams to meet deadlines and exceed customer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Audio Visual Technician
Simply Connected
01.2024 - Current
- Set Up Equipment: Install and operate audio and video equipment for events, meetings, and presentations, including microphones, speakers, projectors, and lighting.
- Troubleshoot Issues: Quickly identify and fix technical problems to ensure events run smoothly without interruptions.
- Manage Sound and Visuals: Monitor sound levels, video playback, and lighting during events to maintain high-quality performance.
- Equipment Maintenance: Test, maintain, and organize AV equipment to ensure everything is working properly and safely.
- Customer Support: Work with clients and event staff to understand their needs and deliver professional technical support.
- Cable Management & Setup: Run and secure cables safely to prevent hazards and maintain a clean setup.
Golf Course Attendant
Cascata
01.2023 - 12.2024
- Welcome and Assist Guests: Greet customers warmly, check them in for their rounds, and answer any questions about course rules, fees, and amenities.
- Provide Course Information: Offer detailed information about tee times, golf carts, course conditions, and any special promotions or events.
- Customer Support: Address customer concerns or issues promptly and professionally to ensure a positive experience.
- Maintain Guest Area: Ensure the clubhouse, lobby, and guest areas are clean, organized, and ready for visitors at all times.
- Process Payments: Handle cash and credit card transactions for rounds, rentals, and merchandise while maintaining accuracy.
- Coordinate Tee Times: Schedule and confirm tee times, working with golfers to ensure smooth flow and minimal wait times.
Car Wash Attendant
Terrible Herbst Car Wash
05.2022 - 12.2022
- Wash and Clean Vehicles: Perform exterior and interior cleaning of vehicles, including washing, vacuuming, and wiping down surfaces to ensure a high-quality finish.
- Assist Customers: Provide excellent customer service by answering questions, offering service options, and ensuring a positive experience for every customer.
- Maintain Equipment: Operate and maintain car wash machinery, ensuring everything is working efficiently and safely.
- Detailing Services: Offer additional services such as waxing, tire cleaning, and window washing to enhance vehicle appearance.
- Keep the Area Clean: Ensure the car wash area and surroundings are clean, organized, and free of debris throughout the shift.
- Handle Payments: Assist with processing payments and upselling car wash packages to customers.
Busser
Metro Pizza
02.2021 - 05.2022
- Clear and Set Tables: Clean and reset tables quickly between customers to ensure the dining area is always ready for new guests.
- Assist Servers: Help waitstaff by delivering food, drinks, and utensils to tables, and providing any additional support needed to enhance customer experience.
- Maintain Cleanliness: Keep the dining area, restrooms, and floors clean and tidy throughout the shift, ensuring a welcoming environment for customers.
- Stock Supplies: Replenish napkins, condiments, and silverware, and make sure service stations are fully stocked for the team.
- Help with Closing: Assist with end-of-day cleaning duties, including wiping down tables, sweeping, and taking out trash.
Golf Course Groundskeeper
South Shore Country Club
05.2020 - 01.2021
- Maintain the Course: Keep the golf course in good shape by mowing grass, trimming edges, and making sure the greens, fairways, and tees look their best.
- Watering: Run and check the irrigation system to make sure the grass gets enough water without wasting it.
- Apply Chemicals: Spread fertilizers, weed killers, and pesticides to keep the grass healthy and free of pests.
- Use Equipment: Operate mowers, tractors, and other tools to care for the course and fix any equipment that breaks down.
- Fix and Clean: Rake sand traps, repair divots, and clean up leaves or other debris around the course.
- Teamwork: Work with the grounds crew to get everything done on time, especially before busy days.
- Track Maintenance: Keep records of things like when the irrigation was run or when chemicals were applied.
Education
High School Diploma -
Green Valley High School
Henderson, NV06-2023
Skills
- Customer Service: Providing excellent customer support in various roles, from greeting guests to resolving concerns and ensuring a positive experience
- Equipment Operation & Maintenance: Operating and maintaining various tools and machinery, including mowers, car wash equipment, AV systems, and more
- Time Management: Efficiently managing time to complete tasks quickly, especially in high-demand or peak hours
- Attention to Detail: Ensuring quality results in all tasks, from cleaning cars to maintaining golf course conditions and troubleshooting AV issues
- Problem Solving: Quickly identifying and addressing issues, whether related to customer service or technical problems (eg, AV setup, irrigation, or machinery)
- Team Collaboration: Working effectively with team members in a fast-paced environment, such as with the groundskeeping team or event staff
- Technical Skills: Operating AV equipment, including sound systems, lighting, and projectors, as well as handling electronic systems for course management
- Cleaning & Maintenance: Knowledge of cleaning techniques and maintaining a safe, organized environment, from car washing to course upkeep
- Communication: Clear and professional communication with customers, team members, and management
- Cash Handling & Transaction Processing: Experience handling cash, credit card transactions, and upselling products/services
- Customer Interaction & Conflict Resolution: Ability to address customer needs, solve problems, and ensure satisfaction
- Organization & Inventory Management: Keeping track of supplies, equipment, and materials to ensure smooth daily operations
Certification
Certified in Occupational Safety and Health Administration (OSHA) standards, ensuring compliance with workplace safety protocols and best practices.
Timeline
Audio Visual Technician
Simply Connected
01.2024 - Current
Golf Course Attendant
Cascata
01.2023 - 12.2024
Car Wash Attendant
Terrible Herbst Car Wash
05.2022 - 12.2022
Busser
Metro Pizza
02.2021 - 05.2022
Golf Course Groundskeeper
South Shore Country Club
05.2020 - 01.2021
High School Diploma -
Green Valley High School