Jacqueline Kowalkowski
Oconto Falls,WI
Summary
Was a Store Manager at Dollar General with a proven track record in inventory control and staff management. Recognized for enhancing customer relations and training employees to excel in fast-paced environments. Adept at implementing loss prevention strategies, resulting in minimized shrinkage and improved store performance. Passionate about fostering a positive shopping experience.
Overview
18
18
years of professional experience
Work History
Store Manager
Dollar General
Gillett, WI
07.2022 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their training process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to help with staffing sortages, aimed at improving overall performance across all locations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cashier / Service Desk
Witts Piggly Wiggly
Oconto Falls, WI
10.2013 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Learned duties for various positions and provided backup at key times.
Room Attendant
Potowatomi Carter Casino Hotel
Carter, WI
03.2012 - 03.2013
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Caregiver
Personal Home Health Care
Iron River, MI
07.2010 - 01.2011
- Assisted client with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Cook
Tiplar Bar & Grill
Tiplar, WI
04.2010 - 07.2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Cashier
Our Family Foods
Iron River, MI
12.2007 - 09.2009
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Kitchen Hand
The Depot
Iron River, MI
10.2005 - 09.2006
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
- Made bagels and bagel chips
Education
Iron River High-school
Iron River, MISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Friendly and positive
- Backroom Inventory management
- Employee training
- Inventory control
- Shift scheduling
- POS systems
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Work Planning and Prioritization
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Vendor management
- Delegating work
Additional Information
I decided not to add my current position as this is a internal application. I hope I have proven I'm dedicated to this job. I would love the chance for this position. I learn quick and have experience despite my lack of education. Thanks for this opportunity.
Timeline
Store Manager
Dollar General
07.2022 - 11.2023
Cashier / Service Desk
Witts Piggly Wiggly
10.2013 - 06.2022
Room Attendant
Potowatomi Carter Casino Hotel
03.2012 - 03.2013
Caregiver
Personal Home Health Care
07.2010 - 01.2011
Cook
Tiplar Bar & Grill
04.2010 - 07.2010
Cashier
Our Family Foods
12.2007 - 09.2009
Kitchen Hand
The Depot
10.2005 - 09.2006
Iron River High-school