Jacqueline LaGrassa, LCSW
Astoria,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Particular focus on the consumer experience and management of complex and emotionally charged situations. Strong problem solving skills strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Psychotherapist, Part-Time
Private Practice
05.2017 - Current
- Provide psychotherapy to individuals and couples
- Practice is comprised of clients coping with symptoms of OCD, Depression, anxiety, infertility, parenting, relationship challenges, loss, grief, chronic pain/illness, and life transitions.
Manager, Hospital Administration
Memorial Sloan Kettering Cancer Center
07.2021 - Current
- Supervise Hospital Administrators in their timely escalation and response to complex cases
- Mitigate institutional risk through comprehensive responses to any identified quality of care issue
- Improve the patient experience utilizing strong partnerships and innovative problem solving skills
- Aim to improve hospital satisfaction surveys and patient experience scores through active identification and resolution of problems.
- Skillfully adapt to the needs of any situation requiring leadership and coordination
- Approach problem solving with a positive attitude and adeptly engage stakeholders to meet a common goal
- Coordinate with Regulatory Affairs to maintain adherence to federal and state standards
- Advise clinical and administrative leadership around highly sensitive cases requiring astute judgement and discretion.
- Act as patient facing voice for communicating institutional responses to allegations of malpractice, privacy breach, and discrimination
- Craft nuanced and transparent written responses to patient grievances
- Serve as an on-call consultant with the hospital wide Clinical Ethics Consultation Service
- Provide crisis intervention, urgent mediation, and staff support around bioethical issues impacting patient care and moral distress amongst staff
- Facilitate training for newly hired Patient Representatives
Patient Representative, Hospital Administration
Memorial Sloan Kettering Cancer Center
03.2019 - 07.2021
- Advised and directed senior hospital leaders in coordination of complex case management
- Developed strategic patient centered care plans and delegated responsibilities for implementation
- Facilitated trainings for various departments and patient facing staff around ethics, conflict mediation, de-escalation, and empathic listening
- Provided debriefings for staff after particularly complex and emotionally charged patient interactions.
Clinical Social Worker, Department of Social Work
Memorial Sloan Kettering Cancer Center
02.2014 - 03.2019
- Coordinated the hospital wide Caregiver Support Program and Bereavement Support Program
- Provided psychotherapy and crisis management to individuals and families
- Conducted psychosocial assessments and developed treatment plans for mental health and safety
- Facilitated educational workshops and trainings for physicians, nurses, and training doctors around enhancing communication skills with patients and families at end of life
- Facilitated support groups for patient’s and caregivers
Family Therapist
Community Services For Children And Families
06.2012 - 02.2014
- Provided intensive therapy for families exposed to trauma, in a community-based setting
- Treatment focused on adjusting to loss, communicating with family, and clinically assessing for mental health, safety, and risk.
Child Victim Specialist
New York County District Attorney’s Office
08.2007 - 08.2011
- Acted as a liaison between the criminal justice system and survivors and witnesses cooperating in a criminal investigation
- Provided crisis intervention and support as well as safety planning and relocation services.
- Assisted survivors of violent crimes to safely and successfully testify in criminal court proceedings.
Education
Master of Social Work - Social Work
Columbia University School of Social Work
New York05.2012
Bachelor of Arts - Psychology, Child and Family Studies
SUNY Stony Brook University
05.2006
Bioethics Mediation and Consultation Certificate Program -
Albert Einstein College of Medicine
01.2022
Skills
Adept and innovative problem solver
Skillful oral and written communication
Warm and empathic leader and colleague
Thoughtful strategizer and organizer
Quick and efficient task manager
Certification
Licensed Clinical Social Worker
Advanced Practice Cognitive Behavioral Therapy
Palliative and End of Life Care
Timeline
Manager, Hospital Administration
Memorial Sloan Kettering Cancer Center
07.2021 - Current
Patient Representative, Hospital Administration
Memorial Sloan Kettering Cancer Center
03.2019 - 07.2021
Psychotherapist, Part-Time
Private Practice
05.2017 - Current
Clinical Social Worker, Department of Social Work
Memorial Sloan Kettering Cancer Center
02.2014 - 03.2019
Family Therapist
Community Services For Children And Families
06.2012 - 02.2014
Child Victim Specialist
New York County District Attorney’s Office
08.2007 - 08.2011
Master of Social Work - Social Work
Columbia University School of Social Work
Bachelor of Arts - Psychology, Child and Family Studies
SUNY Stony Brook University
Bioethics Mediation and Consultation Certificate Program -
Albert Einstein College of Medicine
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