To continue as a professional leader with a solid background in team supervision, departmental management, and driven team success; allowing my undivided focus on effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Materials Department Supervisor
Badger Color Concentrates, Inc.
Kings Mountain, NC
08.2018 - Current
Manage the supply of weighed and mixed raw materials of assigned department.
Ensure that inbound materials are properly received according to purchase order, update ERP records, and move materials to the proper location.
Assist and support other departments when needed.
Assign tasks and establish work schedules to staff to cover operational needs.
Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Trained and coached new employees on overall company and department-specific policies and procedures.
Team Leader
Atlas Cop Company
Charlotte, NC
10.2017 - 08.2018
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths.
Used SAP software to accurately log deliveries.
Maintained and promoted respect and understanding among all members.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Material Handler/Forklift Operator
Daimler Trucks North America
Gastonia, NC
02.2013 - 06.2017
Essential Duties:
Move Freight stock or other materials to and from storage or production areas, loading docks, delivery vehicles, or containers by hand or using trucks tractors or other equipment.
Sorted cargo before loading and unloading.
Attached identifying tags to Containers or marked them with identifying information.
Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
Stacked cargo and location such as Transit sheds or in holds of ships as directed, using pallets or cargo boards.
Recorded numbers of units handle or moved, using daily production sheets or work tickets.
Install protective devices' such as bracing' padding, or strapping to prevent shifting or damage to items being transported.
Directed spouts and positioned receptacles, such as bins, carts, or containers so they can be loaded.
Attached slings, hooks, or other devices to lift cargo and guide loads.
Maintained equipment storage areas to ensure that inventory is protected.
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief