Jacqueline Lechuga
Customer Service
Bossier City,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Demonstrated competencies in operating multi-line phone systems and updating documentation. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Transwest Truck Trailer RV
Brighton, CO
03.2019 - 10.2021
- Answered numerous calls daily in busy, fast-paced environment for both English and Spanish speaking customers.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Customer Service Representative
Lowes Home Improvment
Brighton, CO
02.2017 - 03.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
- Responded proactively and positively to rapid change.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Shift Lead
Carl's Jr
Hudson, CO
05.2015 - 02.2017
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Weld Central Senior High School
Keenesburg, CO 05.2016 - 05.2016
Skills
Administrative support
Timeline
Customer Service Representative
Transwest Truck Trailer RV
03.2019 - 10.2021
Customer Service Representative
Lowes Home Improvment
02.2017 - 03.2019
High School Diploma -
Weld Central Senior High School
05.2016 - 05.2016
Shift Lead
Carl's Jr
05.2015 - 02.2017
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