Jacqueline Levesque

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Handled order processing to ensure shipments were dispatched timely.
• Managed return and warranty claims.

Coordinated order processing for multiple accounts.

Coordinated return merchandise authorizations for returned items.

Provided timely and efficient solutions to customer inquiries.

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

Managed front desk tasks including answering phones, scheduling appointments, and patient check-ins.

Executed technician duties ensuring readiness for eye exams.

Oversaw insurance billing processes for two offices.

Managed accounting responsibilities from vendors across two offices.

Facilitated new hire onboarding and training. Ensured timely renewal of doctor and business licenses.

• Learned all required tasks quickly to maximize performance.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Trained new team members by relaying information on company procedures and safety requirements.
• Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.