Jacqueline Lewis
Jackson,WY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Senior Retail Manager
Silver Dollar Inc
05.2022 - Current
- Almost doubled revenue in less than 2 years
- Optimized store layout for efficient customer flow, improving overall shopping experience and maximizing sales potential.
- Introduced a new POS and Website at each location
- Developed strong relationships with vendors, negotiating favorable pricing and terms for merchandise purchases. Lowered shipping costs to improve COS
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Streamlined inventory management processes for accurate stock control and minimized loss due to shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Manager of Operations
Judge Roy Beans Old Time Photos
11.2018 - 03.2022
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Blue Moon Bar And Grill
09.2008 - 04.2017
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma -
Jackson Hole High School
Jackson, WY05.1988
Skills
- Store operations
- Sales management
- Performance Analysis
- Customer Service
- Visual Merchandising
- Cash Management
- Leadership Development
- Operations Management
- Inventory Control
- Process Improvements
- Budget Planning
- Multitasking and Prioritizing
- Staff Management
Timeline
Senior Retail Manager
Silver Dollar Inc
05.2022 - Current
Manager of Operations
Judge Roy Beans Old Time Photos
11.2018 - 03.2022
Assistant Manager
Blue Moon Bar And Grill
09.2008 - 04.2017
High School Diploma -
Jackson Hole High School